Job Description
About Us:WITHIN is the world's first Performance Branding company, partnering with some of the biggest brands in the world to drive business growth through innovative marketing strategies. Our integrated operating model collapses the traditional marketing silos between creative and media, performance and brand, and across media channels. With a full suite of offerings including media, creative, SEO, Lifecycle, Retail Media, Affiliate and Influencer, we're able to work with our brand partners in an integrated fashion, allowing us to align marketing strategies back to core business objectives. Client teams at WITHIN are trained on how to always act as a trusted business partner, acting as a fiduciary to client needs above our own.Teams at WITHIN have the ability to work with iconic brands such as The North Face, Timberland, Movado Watches and Jose Cuervo. Everyone at WITHIN wants to grow and be challenged. It's a collaborative place made up of small, closely knit and versatile teams that are fast and adaptive to solve problems and build systems.About the Role: The IT Specialist at WITHIN will report directly to the Director of IT and play a crucial role in managing day-to-day IT operations, focusing on promptly responding to and resolving ticket requests. This position demands strong technical expertise, exceptional problem-solving skills, and a proactive approach to addressing IT issues across the organization.Responsibilities include but are not limited to;Ticket Resolution: Respond to and resolve daily IT support tickets efficiently and effectively, ensuring minimal downtime and disruptions for employees.Technical Support: Provide technical assistance and guidance to employees regarding hardware, software, network, and other IT-related issues.Troubleshooting: Diagnose and troubleshoot technical issues, either remotely or on-site, ensuring timely resolution and documenting solutions for future reference.Systems Maintenance: Conduct routine maintenance, updates, and configurations on IT systems, ensuring optimal performance and security.User Training: Assist in training employees on new technologies, tools, or systems to enhance their proficiency and productivity.Collaboration and Communication: Collaborate with the IT team to address complex issues and communicate effectively with end-users, ensuring a positive and seamless IT experience.Documentation: Maintain accurate records of IT inventory, processes, and solutions for reference and future analysis.Requirements2-4 years of experience in IT support or a related field, demonstrating proficiency in resolving technical issues and providing exceptional customer service.Strong knowledge of hardware, software, networking, and troubleshooting methodologies. Familiarity with ticketing systems and ITIL practices is advantageous.Exceptional problem-solving skills with the ability to identify and resolve IT issues promptly and effectively.Communication: Excellent communication skills with the ability to convey technical information to non-technical users clearly and effectively.A collaborative mindset, able to work effectively within a team and coordinate with various departments to address IT concerns.Our interview process includes, but is not limited to the following:Excel and Typing TestWe offer a competitive salary and benefits based on ability level, including:Base salary DOEUnlimited vacation policyMonthly phone/internet and food stipendHealth insurance coverageProfessional Development ProgramRemote work (this is a remote role, but must be based in Bogotá, Colombia)Note. Please submit your resume in English.