COREcruitment LTD

Front Office Manager

Job Title

Front office manager


Hotellerie-Restaurant-Café (Horeca)


Berlino, Germania


Gross remuneration 48000.00 € Yearly

Job Type


Working hours

Full time

Job Description

This fantastic 5* hotel is looking for a Font Office Manager to lead the team! They belong to one of the most well-known and renowned hospitality brands out there. It has around 300 rooms, breathtaking decorations and high levels of service. Do you want to join this upper-scale brand?

About the position

  • Oversee daily administrative operations, including ensuring that all front office and support staff are prepared for daily, weekly, and monthly tasks
  • Attend meetings with other heads of department to inform about VIPs arrivals, complaints, occupancy etc
  • Set targets for the team for upselling and cross-selling, as well as, rewards
  • Control cash transactions
  • Run daily reports
  • Room allocation
  • Lead the Front Office team (30-35 people)
  • Ensure logbooks are updated
  • Assist guests with their preferences and solve complains
  • Ensure outstanding customer care at all times.
  • Supervise the shift leading the team
  • Train and coach front office agents

The successful candidate

  • Min. 2 year of reception experience in leading roles
  • Diploma in tourism or hotel management is desired
  • Knowledge of Opera/Protel systems
  • Affinity to sales (cross-selling, Up-selling)
  • Fluent in English and German
  • Availability to work on weekdays and weekends including morning, afternoon, and evening shifts


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