Front Office Manager

This fantastic 5* hotel is looking for a Font Office Manager to lead the team! They belong to one of the most well-known and renowned hospitality brands out there. It has around 300 rooms, breathtaking decorations and high levels of service. Do you want to join this upper-scale brand?

About the position

• Oversee daily administrative operations, including ensuring that all front office and support staff are prepared for daily, weekly, and monthly tasks
• Attend meetings with other heads of department to inform about VIPs arrivals, complaints, occupancy etc
• Set targets for the team for upselling and cross-selling, as well as, rewards
• Control cash transactions
• Run daily reports
• Room allocation
• Lead the Front Office team (30-35 people)
• Ensure logbooks are updated
• Assist guests with their preferences and solve complains
• Ensure outstanding customer care at all times.
• Supervise the shift leading the team
• Train and coach front office agents

The successful candidate

• Min. 2 year of reception experience in leading roles
• Diploma in tourism or hotel management is desired
• Knowledge of Opera/Protel systems
• Affinity to sales (cross-selling, Up-selling)
• Fluent in English and German
• Availability to work on weekdays and weekends including morning, afternoon, and evening shifts