Hotel Front Desk Receptionist
Hotellerie-Restaurant-Café (Horeca)
Modesto, U.S.
Gross remuneration 16.00 - 18.00 $ Hourly
Permanent
Full time
High school diploma
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities:
Bookkeeping: keep accurate records of all hotel guest account information
Field customer complaints when necessary
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Communicate with housekeeping to make sure guest rooms are ready
Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Qualifications:
High school graduate, GED recipient, or equivalent
Comfortable taking telephone calls and mitigating stressful situations
At least one year of customer service experience
Job Types: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
Schedule:
Education:
Work Location: One location, Modesto CA