Waiter (m/f) - High Level Hotel in Montenegro / Crna Gora

Waiter (m/f)

Food & Beverage - Service Department

Key Responsibilities

• Ensure the quality and standards of our outlets and meet the expectations of the guests on a daily level
• React to all customer requests positively and deal with them appropriately
• Ensure the correct appearance of all the restaurant areas
• Maintain daily "mise en place" at service stations
• Maintain and adhere to billing policies and procedures
• Punctual attendance to each shift plans
• Respond quickly and proactively to guests concerns
• Provide excellent guest service
• Set service expectations for all guests internally and externally
• Take ownership of a guest complaint/problem until it is resolved, or it has been addressed by the appropriate manager or employee
• Ensure all banquet functions are up to standard and exceed guest's expectations
• Provide services that are above and beyond for customer satisfaction and retention
• Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
• Serve as a role model to demonstrate appropriate behaviour
• Project a pleasant and positive professional image to all contacts always
• Maintain positive teamwork always

Qualifications

• Hospitality related high school is an advantage
• Full working professional proficiency in English and Montenegrin or Serbian, additional languages are a big asset
• Minimum of two years in the hospitality industry, with experience in a high-end restaurant or hotel property
• High level of knowledge and implementation of best practices and SOP's
• Excellent understanding of the industry
• Excellent interpersonal and communication skills
• Customer service oriented