Robert Half
Robert Half
...

Help Desk Analyst

Job Title

Help desk analyst

Location

New York, U.S.

Salary

Gross remuneration 25000.00 - 35000.00 € Yearly

Job Type

Fixed-term

Working hours

Full time

Job Description

Provide IT support for clients remotely or at a client site. Find fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service. Must be technically capable and a self-starter with strong organizational and customer service skills.


Desired Attributes and Experience


Customer service mentality

Strong organizational and time management skills

Excellent verbal and written communication skills

Strong interpersonal skills

Reliable

Solid understanding of computers, networks and software

Experience using MS Office applications: Word, Excel, Outlook

High attention to detail

Previous experience with ConnectWise or other ticketing system

Ability and willingness to travel to client sites as needed

Ability and willingness to work overtime when needed

Ability and willingness to work in a high-pressure environment

Ability and willingness to work in a collaborative team environment

Ability and willingness to quickly learn new technology and software

Ability to lift 50 lbs.


Responsibilities and Duties


Install and configure hardware and software

Respond to tickets in accordance with SLA guidelines

Record, track, and document the help desk request problem solving process including actions taken through to the final resolution

Respond in timely manner to requests and issues

Repair and replace equipment as needed

Provide onsite and remote support to end users

Assist in AV setups as needed for meetings

Assist new hire training for basic IT needs.

Set up new workstations for users (deploying equipment, checking over account setups).

Heavy use of Windows and Mac OS devices

Ability to work in Active Directory

Test new technology

Create documentation for staff for training purposes

Resolve Tier One/Two support tickets


REQUIREMENTS

Hardware & Software Installation, Desktop Hardware, MS Windows 10, Microsoft Office 365, Mac OS, Troubleshoot Network and Repair


Company

In case you offer a job
Create a job offer Create a company page