EUC Technician EUC Field Engineer - System II (Mac Support)

An Entertainment Company is seeking a EUC Technician EUC Field Engineer - System II (Mac Support) in Burbank, CA.

Role Description

• Ticket management and documentation

• Addressing user tickets regarding hardware, software and networking

• Learning independently about our end users' ever changing systems

• Working on location on a daily basis

• Meeting / exceeding / managing fixed timelines & SLA's

• Following up with end users to ensure their systems are functional & in compliance

• Following technical documentation and manuals

Skills & Requirements

• Preferred Skills & Experience- Minimum of 3-5 years

• ACMT - Apple Certificate Macintosh Technician (or equivalent)

• Apple Mobile Device Certification

• In-depth experience in supporting Apple hardware & software (desktops & laptops)

• Basic proficiency in Apple mobile support (iPad, iPhone, Apple watch, and iOS troubleshooting experience)

• Clear understanding of the macOS operating system(s) & built-in software

• Basic proficiency with the following applications: Jamf Pro, Service Now (SNOW), Microsoft Office, Safari/Chrome/FireFox/Microsoft Edge, Unix/Bash

• Basic proficiency with remote based applications: Apple Screen Sharing, VNC, RDP, Citrix, etc

• Basic proficiency with various VPN applications: BIG-IP Edge Client, Pulse.