Telephone Operator

Publisher :

Caterer Global LTD

location :

Dubai, United Arab Emirates

Contract type :


Working hours :

Full time

Salary :

Gross remuneration $ Yearly


Smart Working
International experiences
Available for business trips




Generally office based and normal administrative office environment as provided by the company. It may also be required to assist in guest areas due to operational needs. 


Responsible for answering all incoming calls originating from outside or within the hotel in a friendly and caring manner accordingly to the Palazzo Versace standards


  • Very comprehensive knowledge of the Hotel and Residences, including all departments, services, outlets and Dubai

  • Knows all the operation hours of all outlets and facilities as well as the extension number of all department outlets, executives and facilities

  • Always have a smile, with a helpful and friendly attitude towards colleagues and guests alike

  • To ensure a very polite, accurate and efficient telephone service to all callers

  • To handle all internal and external calls into and out of the hotel in a courteous and efficient manner

  • To ensure full awareness of all activities within the hotel in order to provide accurate information to all internal and external guests

  • To ensure that all wake-up calls are in order and completely punctually as per the Palazzo Versace standards

  • To ensure that all VIP’s in-house are listed on the VIP board and the board with all major information is updated on daily basis or whenever necessary during the day

  • To maintain updated internal and employee telephone directory

  • Maintains a logbook on each shift for any information on guest comments.

  • To be aware of all fire prevention and safety regulations and procedures at all times.

  • To report all emergency calls immediately to the management

  • To participate in training sessions

  • To report for duty punctually, wearing the correct uniform, name tag at all times and adhere to the Palazzo Versace grooming standards


  • At least 1-2 years’ experience in an Switchboard or Communication Center positon

  • 2 years’ experience in a Switchboard of a five star hotel in the Middle East

  • Good level of English

This announcement is aimed to both genders and people of all ages and all nationalities.

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