Bellman/Bellboy

PRIMARY OBJECTIVE OF POSITION

To provide efficient and courteous assistance with luggage, rooming and guest related requests to guests, and to provide general hotel security under the direction of the Concierge and Service Manager. In addition, provide general hotel security. All work is carried out in line with the hotel’s guidelines, and Hotel Group’s corporate guidelines and service concepts.

TASKS, DUTIES AND RESPONSIBILITIES

PROVIDE COURTEOUS ASSISTANCE WITH VEHICLE, LUGGAGE, ROOMING AND GUEST RELATIONS

·Checks the daily arrival list

·Assists the guests with parking their vehicles

·Assists guests with luggage to the front desk

·Escorts guests to room, placing luggage in room

·Inspects guest room for order and adequate supplies and informs guests of room amenities

·Leaves customer room key and welcome card

·Delivers faxes, messages, packages and flowers for guests, and undertakes any other requests to ensure their comfort

·Collects and returns outgoing guest laundry and dry cleaning

·Pages guests in lobby or other areas as needed

·Maintains the appearance of the hotel lobby and entrance

·Refills and replaces promotional material as needed

·Performs light cleaning of the lobby, corridors and entrances by picking up litter, emptying ashtrays and properly arranging furniture

·Observes and changes light bulbs in corridors and guest rooms if necessary

·Keeps luggage storage room clean and tidy

·Ensures the efficient delivery and collection of group luggage

·Facilitates prompt check-out by assisting guests

·Assists guests with luggage to the taxi or car, when the account has been settled

·Assists guests to bring luggage from room to hotel entrance

·Stores and receives luggage when requested; issues completed claim checks to guests when storing luggage

·Ensures that hotel flags are raised at the appropriate time each day

·Issues appropriate keys to guests and staff according to the hotel’s guidelines and policies

KNOWLEDGE OF FRONT OFFICE TECHNOLOGY

·Is fully conversant with the hotel reservation system

·Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment

• Contact: Sinidu Balcha
• Reference: CatererGlobal
• Job ID: 94832323

https://www.catererglobal.com/job/bellboy/sheraton-abu-dhabi-job94832323