Call Center Agent

Publisher :

Caterer Global LTD

location :

Fujairah, United Arab Emirates

Contract type :

Permanent

Working hours :

Full time

Salary :

Gross remuneration $ Yearly

Other

Smart Working
International experiences
Available for business trips

Description

Description

Qualifications:

ØBachelors Degree /High school Diploma

ØGood English and Russian Communication Skills

ØWith pleasing personality

ØAt least 5’4” in height

ØMinimum two years experience in the same position in a 4* or 5* hotel

ØCandidates should be locally available in UAE /visit visa; Can join immediately




Basic Functions

Answering incoming internal and external telephone calls. Greeting guests with a proper manner of telephone etiquette. Positively interacts with all front office associates.

Also assists guest efficiently, courteously, and professionally

Responsibility & Authorities

Internal: Works in harmony with all related staff

External: Clients of the hotel

Materials:Operators Equipment

Main Duties

  • Keeping up to date a diary of important telephone numbers, Internal and external which has to be clearly arranged and every single number should easily be found. Emergency telephone numbers have to be posted clearly in the operator’s room.
  • Following the directions as per the hotel policy and procedures.
  • Transfers the incoming and outgoing calls fast and efficiently.
  • Having good knowledge of telephone extensions and general information about the hotel and the entire department existing.
  • Handling wake up calls, paging and messages.
  • Proper handling of Telephones and faxes charges during the day.
  • Provides all guests with a high quality of service and hospitality standards at all times.
  • Knowing and introducing the rules of preventive maintenance.
  • Knowledge of security procedures of the hotel. Knowledge of the chain of commands in case of emergencies periodically checked and tested.
  • Checking the well functioning of the switchboard informing the supervisor about any break down or malfunction.
  • Participating at the front office meetings.
  • Performs any related duties and special projects assigned by the front office assistant manager.
  • Maintain the cleanliness and the orderliness of the telephone operator area. Utilizes free time tidying and cleaning the working area.
  • Reports any unusual occurrence and/or requests to the manager.
  • Reads and initial telephone operator notebook.
  • Working Hours: The working hours are in accordance with the established roster.
  • Uniforms: Assigned uniform, including proper name tag.
  • The undersigned confirms of having understood all points mentioned in the above job description. The job description might be changed up on employer request in order to accommodate operational needs without prior consultation with the employee

https://www.catererglobal.com/job/call-center-agent/miramar-al-aqah-beach-resort-job94644014

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