Reservations Supervisor

Publisher :

Caterer Global LTD

location :

Abu Dhabi, United Arab Emirates

Contract type :


Working hours :

Full time

Salary :

Gross remuneration $ Yearly


Smart Working
International experiences
Available for business trips



Basic Functions

Handles individual and group reservations and accommodates special requirements according to the established Iberotel Miramar Al Aqah Prestige policy and procedures. Identifies special events, Peak Periods, operates and handles international reservations.

Establishes and maintains an effective business relationship with Travel Agencies key personnel with the application of sales.

Responsibility & Authorities

Internal: Quality and People

External: Clients of the hotel

Materials: Reservation office equipment

Main Duties

§Supporting the Reservation Manager and the Reservation Agents.

§Supervise all aspects of the reservation department, including allotment, commitment, groups and administration.

§Continuously monitor the sales situation of all the contracted tour operator and alert the Reservation manager in case of high / low demand at any dates and any hotels.

§Supervise the process of quality controls completed by the reservation agents.

§Supervise the team of Reservation and manage them in the absence of the reservation manager.

§Maintain a productive relationship between hotel and reservation office.

§Maintain high coordination with the sales team to enhance hotel occupancy and eliminate chances of lost business.

§Daily telemarketing with travel agencies and corporate accounts.

§Ensure all policies and procedures are being maintained at all times.

§Actively sell all hotels and actively cross sell to maximize revenues.

§Manage to deal with all levels of customers, individuals and corporate.

§Preparing all reports on monthly basis.

§Responsible of updating all data base.

§Performing activities and responsibilities of a reservation agent.

Employment Standards:

§Demonstrates a positive attitude-resilient, realistic, enthusiastic and dependable

§Is articulate-able to communicate, influence and persuade.

§Possesses good keyboard skills with reservation experience in same position at 5 stars hotel.

§Has experience of-and is committed to-excellent customer Service. Is friendly, helpful and able to build rapport with customers.

§Enjoys working with and supporting other team members but also accepts individual responsibility.

§Understands sales rational and appreciates the benefits of working to sales targets. Has the desire and confidence to sell.

§Appreciates being recognized and rewarded for a job well done.

Have the ability to supervise the team and delegate works with strong follow

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