Reservations Agent - Russia & Tirkish Speaker

Rixos Premium Dubai is looking for detail-oriented Reservations Agents to assist our guests with their booking needs. You will provide various planning and booking services, including answering questions and making room booking suggestions.

Main responsibilities:

• Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations

• Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.

• Assist to book and block all rooms according to required standards and monitor all special reservations

• Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge on all room types and its availability.

• Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbook and provide update on everyday basis.

• Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.

• Coordinate with sales department and manage all communication for group bookings and maintain all calendars for hotel and inform operation staff for same.

• Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.

Requirements:

• Experience working as a Reservation Agent in 5* Hotels 
• Fluent English, Turkish and Russian Languages are required 
• Customer-service experience.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft office suite.
• Data entry experience.
• Flexible working hours.

• Contact: Recruitment Team
• Reference: CatererGlobal
• Job ID: 94851161

https://www.catererglobal.com/job/reservations-agent/rixos-premium-dubai-job94851161