Concierge Supervisor

Shangri-La Jeddah
ABOUT THE BRAND
Our name, Shangri-La, was inspired by James Hilton's legendary novel "Lost Horizon". Hilton's book was about a tranquil haven in the mountains of the Himalayas, called Shangri-La, which cast a spell on all who resided there.
Shangri-La Hotels and Resorts began in 1971 with our first luxury hotel in Singapore. Today, the group comprises over 100 hotels and resorts in key cities in the Asia Pacific, North America, Europe, and the Middle East. Based in Hong Kong, we are expanding globally with developments underway throughout Asia, Australia, and the Middle East.
ABOUT THE PROPERTY
Shangri-La Jeddah will be housed in a prominent development with a 235-room hotel and serviced residences in Jeddah, the second-largest city in Saudi Arabia and the principal gateway to Mecca. Offering stunning views over the water, the hotel will feature four restaurants, function areas totalling 2,118 square meters, a luxury spa and fitness areas, a swimming pool, a children's club, and several lounges.
Job Summary:
Under the direct supervision of the Concierge Manager - Concierge, Supervisor -provides assistance to the SM and ensures the overall efficiency of the Concierge staff and the services provided in the absence of the Concierge Manager.
Responsibilities:

• Posts concierge staff in strategic areas at the lobby to ensure effective and efficient handling of bags and luggage of incoming guests.
• Closely coordinates with service associates from the Front Desk in organizing luggage delivery to the guestrooms for new arrivals.
• Coordinates with Tour Coordinators/Leaders in identifying luggage tags of guests in tour groups.
• Ensures effective handling of guest luggage during check-out by directing concierge staff to appropriate guestrooms as soon as informed of the request.
• For check-out groups, directs concierge staff to the floors, with the floor list to collect the luggage.
• Organizes "bags down" time by obtaining a rooming list of groups from the tour leader, and deciding what time to bring down luggage.

• Contact: Recruitment Team
• Reference: CatererGlobal/131848
• Job ID: 95050724

https://www.catererglobal.com/job/supervisor/burj-assila-for-hotel-services-job95050724