Spa Experience Coordinator - The Essex Resort & Spa

Publisher :

Caterer Global LTD

location :

Washington D.C., U.S.A.

Contract type :


Working hours :

Full time

Salary :

Gross remuneration $ Yearly


Smart Working
International experiences
Available for business trips



Come be a part of something bigger!

More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our diversity , positive service attitude and determination to succeed. Come be a part of our "Be the Difference" culture, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.

We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

  • Full Time employees have access to Medical and Dental insurance to fit your needs
  • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
  • 401K match (Let us help you build your financial future)
  • Companywide Hotel Room Discounts (Who doesn't love to get away)
  • Paid Time Off
  • Employee Assistance Program (We are here to support you)
  • Employee family events (bring the kids!)
  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
  • Many more, please inquire for more details

Who are we?

Spa Experience Coordinators are responsible for checking guest in and the Spa, while maintaining a professional and calm atmosphere.

What you will have an opportunity to do:


Provide a professional and friendly attitude to all customers and employee.

Check guest in and out, book appointments effectively in booking system.

Accurately tender all payments for guests of the Spa.

Meet guest needs: fitness room, locker room, relaxation area, indoor and outdoor pool. Knowledge of retail products and services offered in the Spa and Resort.

Maintain a cash bank effectively.

On time attendance and dress code required.

Ensure a neat, tidy appearance of Spa facility at all times.

Conduct daily administrative tasks according to the appropriate checklist.

Tour guest through spa, assisting guest with special request.

Report equipment failures or maintenance issues promptly.

Answer incoming telephone calls promptly and politely, guide guests in choosing the best services for their individual needs, and book services with detail and accuracy.

Maintain a thorough understanding of spa and resort programs and services and act as an ambassador for the resort with each guest.

Follow up with each guest on product recommendations made by service providers and assist in educating the guest while closing the retail sale.

Alert Spa management to potential problems or concerns as they relate to guests or staff. Promote positive guest relations by providing prompt, courteous and efficient service and effectively resolving complaints in a timely manner.

Project a calm demeanor, even in the most stressful situations.

Maintain confidentiality of all proprietary information.

What are we looking for?

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This announcement is aimed to both genders and people of all ages and all nationalities.

We ask you to read our privacy policy available at this link