Guest Services Operator (PBX)

Publisher :

Caterer Global LTD

location :

Washington D.C., U.S.A.

Contract type :


Working hours :

Full time

Salary :

Gross remuneration $ Yearly


Smart Working
International experiences
Available for business trips



Come be a part of something bigger!

More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our diversity , positive service attitude and determination to succeed. Come be a part of our "Be the Difference" culture, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.

We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

  • Full Time employees have access to Medical and Dental insurance to fit your needs
  • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
  • 401K match (Let us help you build your financial future)
  • Companywide Hotel Room Discounts (Who doesn't love to get away)
  • Paid Time Off
  • Employee Assistance Program (We are here to support you)
  • Employee family events (bring the kids!)
  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
  • Many more, please inquire for more details

Who are we?

Interested in a stunning property with growth potential? A NEW place to expand your knowledge and utilize your abilities? Join us at the Roanoke Valley's premier, four diamond, Hotel Roanoke & Conference Center! Discover our beautiful, historic hotel at

Inspiring ways to "Be the Difference" with every guest and employee interaction. We've created a place where YOU feel at home with an excellent working environment that encourages our "Be the Difference" Culture.

We provide benefits for all Full-time employees such as; Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability, Critical Illness and Accidental Insurance. Generous PTO plans and Holiday Pay. Company 401k and Employee Assistance Program is available to ALL employees as well as discounted hotel rates under two different hotel travel plans.

Think this sounds like a fit for you? Apply now...we would love to have you on our team!

What you will have an opportunity to do:

You have a passion for serving people and creating extraordinary experiences through genuine hospitality and superior service to our guests!

Job Description:

As a Telephone Operator, you would be responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service.

This position is on call. Shift varies. Must be able to work weekends and holidays.


  • At least 6 months of customer service experience is required.

  • Ability to provide excellent customer service in a fast paced work environment.

  • Ability to communicate effectively with guests & co-workers. Bilingual a plus.

  • Knowledge of local businesses, restaurants, area attractions, and community events.

  • Must be able to use computer, telephone and radio is completion of duties.

  • Core competencies needed to be successful in this position are communication, phone etiquette, teamwork, decision making and customer service skills.

  • Ability to sit for long periods of time.

  • High school graduate or equivalent.


  • Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner

  • Provide information and demonstrate knowledge of all hotel facilities and services

  • Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations

  • Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling

  • Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.

  • Cross train in other front office positions such as Executive Lounge, Reservations and Front Desk.

  • Perform other related duties as requested by Manager.


  • 329 Room Hotel and Conference Center with over 60, 000 sq. feet of meeting space.

  • Located in Roanoke, VA.


  • Awesome Employee Events & Recognition

  • Paid Time Off & Holiday Pay

  • Medical Benefits

  • Employee Travel Program (discounted hotel rates)

  • 401K

  • Employee purchase plans and many other Great Perks!


What are we looking for?

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This announcement is aimed to both genders and people of all ages and all nationalities.

We ask you to read our privacy policy available at this link