Customer Service Representative - Part Time

Full Job Description

Customer Service Representative

Help United passengers reach their destinations, with a smile

Do you find the idea of working at an airport exciting? Would you love to help people get where they’re going? Are you a real problem-solver who can stay focused in any situation? You’re the perfect candidate for a role as a part-time Customer Service Representative for United Airlines.

As part of our passenger service team, you’ll meet people from all over the world, handle a variety of tasks that make every day different and enjoy a real sense of accomplishment when someone walks away saying “United Airlines is great!”

Caring for customers

• It is vitally important that our Customer Service Representatives make every interaction a positive one
• Whether booking reservations or printing boarding passes, determining alternative flight options or rebooking a reservation, you must be calm, cool and collected
• To be successful, you’ll need patience, empathy, the ability to listen and a knack for making informed decisions in sometimes stressful situations
• Caring happens regardless of our customer’s disposition or travel challenges. There will be moments where you will be required to remain calm, positive, and caring even when our customers are not

Many routes to success

• Most new hires start as a Gate or Ticket Agent, helping passengers check in and board, as well as resolving any issues with travel that arise
• We provide paid training, including 1 week of orientation, 2.5 weeks in the classroom and 1.5 weeks on the job
• With experience, you can explore roles in gate services, ticketing, baggage services, international flights and United Club locations, as well as manager or supervisor roles
• You’ll also have the ability to transfer to other locations within our amazing network

The ability to work any schedule or shift is crucial

• Since this is a union job based on seniority, you will be assigned your initial schedule to meet our needs at the airport
• You must be available for day and night shifts, weekends and holidays
• You will be required to work mandatory overtime, when necessary
• As you gain seniority, you can trade days with colleagues, pick up extra hours and have more control over your schedule
• Punctuality and reliability are essential—we’ve got flight schedules to meet!

The rewards for royal service

• $16.50/hour, with yearly increases (as per the union contract)
• Medical benefits for part time (20 - 30 hours per week)
• Flight privileges: you and your family can fly anywhere in the world on stand-by
• Time off: you’ll always have two days off in a row and can earn vacation days based on length of service

A few additional requirements

• High school diploma, GED or equivalent
• Minimum of 18 years old
• Comfortable working on computers
• Physical ability to stand and walk for a four-hour shift, as well lift and handle baggage
• Must pass a background check and drug screen
• Legally authorized to work in the United States without sponsorship