Customer Service Associate

Publisher :

Glassdoor Inc.

sector :

Culture sector

Job title :

Consultant customer service

location :

New York, Stati Uniti

Contract type :

Fixed-term

Working hours :

Part time

Salary :

Gross remuneration 20.00 $ Hourly

Other

Smart Working
International experiences
Available for business trips

Description

Description

About the Metropolitan Museum of Art

The Metropolitan Museum of Art collects, studies, conserves, and presents significant works of art across all times and cultures in order to connect people to creativity, knowledge, and ideas.

The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in three iconic sites in New York City—The Met Fifth Avenue, The Met Breuer, and The Met Cloisters. Since it was founded in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects. Every day, art comes alive in the Museum's galleries and through its exhibitions and events, revealing both new ideas and unexpected connections across time and across cultures.

GENERAL STATEMENT OF RESPONSIBILITIES & DUTIES:

This position is responsible for performing daily functions within the Direct-to-Consumer Customer Service Department, including phone activity and email correspondence. Reports to the Customer Service Manager.

PRIMARY RESPONSIBILITIES & DUTIES:

· Answer customer service telephone calls

· Respond to Customer Service emails in a timely manner

· Process/key mail orders & customer returns

· Verify customer data via banking institutions

· Process/ release orders via order processing system

· Participate in Live Chats with customers (inquiries, orders, general Museum info)

· Submit UPS claims and issue UPS call tags

· Administrative tasks including ; updating address files, catalogue mailings

· Other duties as assigned

REQUIREMENTS & QUALIFICATIONS:

Fully vaccinated with an FDA or WHO authorized vaccine (or approved for an exemption as a reasonable accommodation due to a disability, sincerely held religious belief, or pregnancy, or because you are a victim of domestic violence, stalking, or sex offenses).

Experience and Skills:

· Excellent telephone manner and listening skills

· Excellent organizational skills & attention to detail

· Ability to work well under pressure

Knowledge and Education:

· Working knowledge of Microsoft Office: Excel, Word

· High school diploma required.

· Elevated writing skills for email/live chat..

Job Type: Part-time

Pay: $20.00 per hour

Schedule:

  • Monday to Friday
  • Weekend availability

COVID-19 considerations:

The Met's priority is to protect and support our visitors, staff, and volunteers, and we have been taking several proactive measures. Find out more here.

https://www.metmuseum.org/about-the-met/policies-and-documents/visitor-guidelines

Education:

  • High school or equivalent (Required)


Work Location:

  • One location


Work Remotely:

  • No


This announcement is aimed to both genders and people of all ages and all nationalities.

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