Operations Specialist – High Level of English

Publisher :

Approach People Recruitment

sector :

Fashion sector

Job title :

Operations specialist

location :

Barcelona, Spain

Contract type :

Permanent

Working hours :

Full time

Salary :

Gross remuneration Yearly

Other

Smart Working
International experiences
Available for business trips

Description

Description

OPERATIONS SPECIALIST

fashion industry.

 

Main Responsibilities:

  • Act as first contact when there is any issue with Customers
  • Manage customer relationships and respond to incoming inquiries via email and other channels.
  • Improve customer experience and satisfaction through surveys and insights & feedback collection from support channels.
  • Develop workflow charts and documentation on internal processes.
  • E-commerce Management
  • Update the website for new products, newly arriving inventory, and content changes including our internal newsletter.
  • Oversee all data & analytics requests by actively using Google Analytics and Shopify Reporting.
  • Internal Operations
  • Oversee the entire product cycle from production to fulfillment acting as a liaison with all external partners and vendors.
  • Monitor inventory levels and forecast future sales in order to place monthly purchase orders.
  • Act as a project manager coordinating cross-functional teams, supply-chain partners, photo shoots, and other projects.

Requirements:

  • Authorized to work in EU
  • >2 years of experience in similar roles
  • Industry experience in E-commerce, Retail, Fashion, or Apparel
  • Advanced English language capability (this role is 100% in English)
  • Core business knowledge in operations, customer service, and production monitoring
  • Practical knowledge in data, analytics, and research

Project management, prioritization, time management, problem-solving, and communication skills

This announcement is aimed to both genders and people of all ages and all nationalities.

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