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Medical Front Desk Specialist

Job Description:The Patient Onboarding Coordinator, in collaboration with the Nurse Coordinator, plays a crucial role in ensuring the seamless onboarding and navigation of newly referred patients. This position involves monitoring Epic work queues, entering external referrals into Epic, and initiating onboarding processes. The Patient Onboarding Coordinator is responsible for tracking, reporting, and distributing new patient referrals to providers based on patient requests and provider preferences.Key Responsibilities:Regularly monitor Epic work queues for new patient referrals and communicate findings to the Nurse Coordinator.Initiate onboarding processes promptly upon identifying new patient referrals.Track and enter new external referrals into Epic following the Entering External Referral procedure.Enter appropriate delay code reasons into the Epic referral shell for the next day.Track and report new patient referral sources.Distribute newly referred patients to providers according to patient requests and provider preferences or aligned disease team guidelines.Make new patient contacts to confirm schedules, assess patient access to technology, and offer MyChart registration.Compile medical documentation in a timely manner, adhering to Minimum Required Datasets for review by Nurse Coordinators.Execute requests for confirmation of diagnosis following established Yale Medicine pathology policy.Coordinate the scheduling of initial consultations and any required pre-visit testing as directed by the Nurse Coordinator and/or providers.Information Systems Utilization:Utilize multiple information systems to accurately enter and retrieve patient information required for electronic patient scheduling.Maintain accurate and current patient information in the information systems.Ensure timely and complete compilation of all patient medical record information, including results from various screening and diagnostic tests (e.g., pathology, radiology, surgical reports, etc.).Qualifications:Bachelor's degree in healthcare administration, nursing, or related field.Previous experience in a healthcare setting, preferably in patient coordination or onboarding.Familiarity with Epic and other healthcare information systems.Strong organizational and communication skills.Ability to work collaboratively in a team environment.Attention to detail and ability to adhere to established procedures and policies.The Patient Onboarding Coordinator plays a crucial role in delivering an optimal patient experience by ensuring efficient onboarding processes and effective coordination throughout the patient referral and consultation journey.Contract / Temporary to Hire

Robert Half • Menlo Park, Stati Uniti

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Welcome Desk Agent

Job QualificationsIdeally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience of customer service experience or front desk experience in the hospitality industry. Should be a holder of the 'Clefs d'Or'. Good problem solving, organizational and interpersonal skills are a must.Key Areas of ResponsibilityDirects and coordinates all marketing activities and to communicate these activities throughout the hotel.Maintains the Daily Logbook.Reports “Lost and Found” items.Delivers the brand promise and provide exceptional guest service at all times.Provides excellent service to internal customers as appropriate.Be familiar with the hotel’s products and services and policies.Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.Maintains positive guest and colleague interactions with good working relationships.Personally, and frequently verifies that guests are receiving the best possible service during check-in and check-out.Ensures that guest history records are accurately maintained, and all repeat guests are pre-registered.Meets and greets all guests and assists with registrations.Ensures the strict control of room keys.Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.Prepares welcome cards and keys for arrival FIT guests.Ensures accurate knowledge of hotels and the tourism in Singapore.Reports “Lost and Found” items.Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.Supports and embraces the spirit of “We work through Teams”.Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.Ensures an understanding on the sequence of duties related to Royal Family visits. Accords protocol with Royal Family visits. Supports the implementation of The People Philosophy, demonstrating and reinforcing GHM’s Values and Culture Characteristics.Ensures high standards of personal presentation and grooming.Exercises responsible behavior at all times and positively representing the hotel.Responds to changes in the Rooms function as dictated by the industry, company and hotel.Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.Attends training sessions and meetings as and when required.Carries out any other reasonable duties and responsibilities as assigned.

Caterer Global LTD • Doha, Qatar

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