Please choose at least one job title or skill

Location

Distance

Any
Any

Job title

Skills

Education

Cancel
Search

Search results

Filter
Result for:
Gender
Age
DistanceAny

Beauty Advisor - Estee Lauder Advisor - Part Time

You’ll accomplish all of this by: Offering friendly, knowledgeable and superior service to every guest, every day through the Estee Lauder service standard to grow a customer list for Estee Lauder brand salesEngaging guests to determine each guest’s needs and answering questions concerning products and services, and recommending complementary products and/or services (partnering with management as needed)Meeting or exceeding Estee Lauder brand sales and clientele goals and contribute to meeting or exceeding the store’s goals related to retail and services sales, guest loyalty (including credit), retail shrink, and omni-channel salesStudying and being knowledgeable about the Estee Lauder brand, its heritage and know-how within the specified time frame set, sharing this knowledge with guests and the store teamRoutinely perform skincare analysis and product demonstrations with guestsInforming guests of current promotions, events and services within the store, booking appointment for in-store eventsServing multiple guests at one time while maintaining composure during busy or peak selling timesProtecting company assets by following loss prevention best practices and providing exceptional guest serviceMaintaining strong relationships with Estee Lauder brand partners through participation in required trainings and the execution of in-store events and promotionsAttending seasonal seminars hosted by Education Executives and regularly participating in ongoing training Participating in completing merchandise and replenishment, planograms, marketing displays, physical inventory procedures, and the receipt of shipmentsEnsuring overall store cleanliness including restrooms, cashwrap, backroom and sales floor  THE ESSENTIALS FOR SUCCESS:  Qualified candidates will possess a high school diploma (or equivalent), with 1+ year of relevant work experience (or equivalent combination of education and experience). Additional requirements include: Cosmetology or Demonstrator license where required by applicable state lawA demonstrated passion for superior guest service, with the ability to build and maintain strong guest relationshipsCompetency with sales and troubleshootingThe ability to work well independently and as part of a teamWorking a flexible schedule to include days, evenings, weekdays, and holidays1 year of retail experience preferred, but not requiredCosmetic artistry experience preferred

ULTA Beauty Inc. • Peoria, U.S.

-

Pharmacy Technician - Seattle, WA - 3000 Sign-On Bonus

***$3000 Sign-On Bonus for External Employees***Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care.We seek a Pharmacy Technician to support all functions of the Genoa mental health pharmacy, primarily through dispensing medical prescriptions, and performing necessary clerical duties while under the direct supervision of a registered pharmacist.Schedule for this position will be Monday-Friday, 8:30am-5:00pm. We have great benefits including 18 PTO and 8 Paid Holidays off a year! Plus, a $3000 Sign on Bonus!Primary Responsibilities:Provide exceptional customer service to all consumers and members of the clinic staffFills prescription orders and makes them available for verification under direct supervision of the registered pharmacistOrders, receives and stores incoming pharmacy suppliesReceives and processes wholesaler medication ordersVerifies medication stock and enters data in computer to maintain inventory recordsWorks with the Pharmacist to asset in the pharmacy functions and keeping the pharmacy in compliance with all federal and state requirementsPerforms various clerical duties relating to the departmentCommunicates with strong professional verbal and written communication skillsOther duties as assignedYou’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma/GED or higherLicensed Pharmacy Technician in the state of WAAccess to reliable transportationFull COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliancePreferred Qualifications:National Pharmacy Technician CertificationPharmacy and prescription data entry experience

Careerbuilder • Seattle, U.S.

-

H&M Retail Sales Advisor

You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers’ first and offer assistance and share your Product and Fashion knowledge. You create an environment that is easy for our Customers to shop through Store Operations and Great Garment Care. By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies, procedures and legal requirements. By acting in line with our Values and being a role model, you contribute to H&M’s business success. Role responsibilities include, but are not limited to: Best Customer Experience You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers’ first and offer assistance and share your Product and Fashion knowledge. Direct Customer Service Demonstrate the 5 basic demands to greet and engage with our customers in the service areas and on the sales floor Apply a ‘Heads up’ approach – be aware of customers that require assistance and offer help Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, promoting campaigns, offers, activities and company initiatives (i.e., sustainability efforts, garment collecting) Sales & Profit You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You create an environment that is easy to shop through Store Operations and Great Garment Care. You follow all required H&M procedures, routines and best practices in all areas of the store, so sales goals can be reached Store Operations Keep the fixtures full and tidy regularly throughout the day to maximize sales Ensure great garment care to sell the products in their best condition at the right time Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales Ensure all areas of the sales floor and back of house are always clean and tidy, this includes but not limited to: Maintaining cleanliness of, and sweeping on sales floor, fitting rooms, and BOH areas Dusting all counters/hard surfaces, removes all spills, trash and debris from store Maintaining the cleanliness of employee kitchen areas including cleaning/disinfecting surfaces Maintaining cleanliness of all bathroom facilities on an as needed basis Garment Processing Procedures Actively process, stock and replenish garments on sales floor and stock room Fold, hang, display and merchandise garments per H&M guidelines to maximize selling opportunities Unload delivery truck, receive, open & unpack merchandise and label merchandise with security tags within efficiency time goals Cash Handling Procedures Handle payments and returns Ring on the register, report & handles all required transactions, issue receipts & fold and place merchandise in appropriate bag following the register best practice routine Policy and Safety Routines Follow all procedures and routines regarding safety, security and administrative processes in all areas of the store Execute reductions, price changes, and transfers Best Team By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies and procedures and legal requirements. Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment Give honest and constructive feedback to your colleagues to develop their skills Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues and customer safety at all times Minimum Qualifications: High School graduate or equivalent preferred 6 months of experience in customer service, preferred Ability to lift in excess of 20 pounds Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance Ability to climb a ladder and use a step stool  Requirements:  Excellent customer service skills Ability to recognize and execute selling opportunities Ability and willingness to run a cash register Good communication and organizational skills Ability to multi-task in a fast-paced environment Ability to take initiative to complete tasks and solve problems Ability to meet deadlines Ability to manage time and prioritize Must be able to work a flexible work schedule including nights and weekends

H&M Hennes & Mauritz AB • Charleston, U.S.

-

Regional Omni Store Operating Model Lead

Job DescriptionOverall Job Summary: The Regional Omni Store Operating Model Lead will contribute towards a seamless customer experience and journey by ensuring the Omni Sore Operating Model is implemented and maintained across the region. The role will set the Regional Store Operating Model strategy, working cross functionally in transforming the role of the physical store in line with the global strategies. The role will drive the mindset change from store task focused to customer relations focused, optimizing the way of working through people, processes, and technology to maximize the physical stores contribution in driving customer satisfaction and omni growth across the region.This position is based in New York, NY within our Sales function, and reports to our Regional Controller, Americas. Core Responsibilities includes but is not limited to: Omni Store Operating ModelActively participate in development of the Global Omni Store Operating Model, presenting ideas, relevant data, and insights from your region.Observe the retail industry development, conducting competitors’ mapping to understand their operation models’ evolution.Own the regional strategy and implementation agenda of the Global Omni Store Operating Model, challenging the evolution to secure locally relevant needs.Ensure the store workload capacity is aligned with long term customer experience ambitions where through workload automation we assure more time dedicated for relations building and engagement with customers.Together with HR, set the regional strategy for the learning, development, and upskilling of our store employees to achieve our customer service expectations.Contribute towards the Regional Business Plan to ensure the physical store operational needs and cost development is aligned with forecasted profit and sales.Co-create the tech roadmap for the physical store to support the regional needs for both the customer and colleague experienceOptimize Store Operations through People, Processes, and TechnologyUse Omni customer insights to reduce the pain points impacting on the physical store customer journey, setting Omni focused actions across your region.Follow up to secure a consistent level of Store Operational Foundation, applied best practices, and expected key results across your region.Ensure implementation of new and updated Store Operational Best Practices based on the role of the physical store transition towards the desired state.Secure our colleagues’ access to relevant customer, product, and selling data, defining methods to use it to drive Omni sellingDrive Change through Collaboration and Empowered TeamsThrough strong collaboration and alignment, ensure the mindset shift across your region towards customer centricity and omni growth in the physical store.Secure the upskilling, competence, and talent pipeline of the Sales Market Store Operations team.Participate in driving organizational change to secure the evolution of our physical store portfolio and operating model Additional Accountabilities:Responsible for the overall budget including payroll amount, number of stores and volume of sales, number of vendors or contracts working with, etc.QualificationsWhat You’ll Need to Succeed: Preferred 5-7 years of experience with Retail Omni Operations, Technology, Ecommerce, and customer experience.2+ years of experience leading large and complex change journeys with multiple stakeholders including at senior level.Experienced leader and retail strategist with a passion to explore new ideas and inspire change across the organization.Change management experience, project management understanding, and ability to work with data and insights to convert into recommendations and decisions.Strong understanding of how the physical store operates and the role of the store in creating a seamless Omni Customer Experience.Good understanding of how tech product development can positively impact an Omni Store Operating Model from both a customer and colleague perspective.Ability to understand and convey the importance of our physical store colleagues in achieving the desired Omni Customer Experience.Understanding the role of the store as a touchpoint on the customer journey.Ability to influence organizational change and implement strategies on a wide scale.Excellent written and verbal communication skills.Travel is required, including the potential for international travel.

H&M Hennes & Mauritz AB • New York, U.S.

-

Seasonal H&M Retail Sales Advisor - Tanger Outlets

Job DescriptionTitle: Sales Advisor Function: Sales Department: Store Reports to: Department Manager, dotted line to Department Supervisor You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers’ first and offer assistance and share your Product and Fashion knowledge. You create an environment that is easy for our Customers to shop through Store Operations and Great Garment Care. By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies, procedures and legal requirements. By acting in line with our Values and being a role model, you contribute to H&M’s business success. Role responsibilities include, but are not limited to: Best Customer Experience You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers’ first and offer assistance and share your Product and Fashion knowledge. Direct Customer Service Demonstrate the 5 basic demands to greet and engage with our customers in the service areas and on the sales floor Apply a ‘Heads up’ approach – be aware of customers that require assistance and offer help Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, promoting campaigns, offers, activities and company initiatives (i.e., sustainability efforts, garment collecting) Sales & Profit You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You create an environment that is easy to shop through Store Operations and Great Garment Care. You follow all required H&M procedures, routines and best practices in all areas of the store, so sales goals can be reached Store Operations Keep the fixtures full and tidy regularly throughout the day to maximize sales Ensure great garment care to sell the products in their best condition at the right time Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales Ensure all areas of the sales floor and back of house are always clean and tidy, this includes but not limited to: Maintaining cleanliness of, and sweeping on sales floor, fitting rooms, and BOH areas Dusting all counters/hard surfaces, removes all spills, trash and debris from store Maintaining the cleanliness of employee kitchen areas including cleaning/disinfecting surfaces Maintaining cleanliness of all bathroom facilities on an as needed basis Garment Processing Procedures Actively process, stock and replenish garments on sales floor and stock room Fold, hang, display and merchandise garments per H&M guidelines to maximize selling opportunities Unload delivery truck, receive, open & unpack merchandise and label merchandise with security tags within efficiency time goals Cash Handling Procedures Handle payments and returns Ring on the register, report & handles all required transactions, issue receipts & fold and place merchandise in appropriate bag following the register best practice routine Policy and Safety Routines Follow all procedures and routines regarding safety, security and administrative processes in all areas of the store Execute reductions, price changes, and transfers Best Team By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies and procedures and legal requirements. Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment Give honest and constructive feedback to your colleagues to develop their skills Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues and customer safety at all times QualificationsHigh School graduate or equivalent preferred 6 months of experience in customer service, preferred Ability to lift in excess of 20 pounds Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance Ability to climb a ladder and use a step stool  Requirements:  Excellent customer service skills Ability to recognize and execute selling opportunities Ability and willingness to run a cash register Good communication and organizational skills Ability to multi-task in a fast-paced environment Ability to take initiative to complete tasks and solve problems Ability to meet deadlines Ability to manage time and prioritize Must be able to work a flexible work schedule including nights and weekends

H&M Hennes & Mauritz AB • Fort Worth, U.S.

-

Store Manager, London up to £40,000, Retail

Store Manager, London up to £40,000, Retail Salary: Up to £40,000 + bonusSector: Wellness Retail StoreLocation: LondonAbout the company I am working with a fun and dynamic company that believe it’s more than just a job it’s a lifestyle! Their business model is promoting health in our communities through organic, natural and sustainable products, and acting sustainably and ethically.They specially are looking for individuals with the natural ability to deliver service in a way that makes people feel at home. They should be able to wow and delight customers in thoughtful and unexpected ways.Company benefits• Up to £40,000 basic salary• Access to our lifestyle portal which has high street discounts, cinema and gym discounts, specifically tailored well-being support and various free training courses.• Corporate discounted health and insurance products (PMI, Health Cash Plan, Travel Insurance, Life Assurance, health screening)• 28 days holiday (including public holidays)• 25% Store discount (from day 1)Responsibilities as a Store ManagerManaging labour costs within budget, recruitment of high-quality applicants. This also includes identifying training and development needs for all levels of the team within the storeMotivating the team to achieve departmental objectives.Liaising with Head Office on new products & promotions.Ensure effective stock management, stock rotation and ordering processes are implemented.Order effectively to minimise wastage in all departments and ensure the completion of stock takes.Encouraging good relations amongst the team and other areas in the store therefore ensuring other areas of the store are supported during busy periods.Ensuring that you and the team have a good knowledge of the products in their own departments, of promotions and new lines and can recommend different items according to different dietary requirementsSet and maintain high standards of product knowledge throughout the team by allocating time for training and following up on an individual’s learning

COREcruitment LTD • London, United Kingdom

-

Associate Manager, Integrated Merchandising Men’s & Kids Footwear - Casual

Associate Manager, Integrated Merchandising Men’s & Kids Footwear - Casual As part of the America’s Integrated Merchandising team, you will work within the seasonal GTM (Go to Market) process to develop impactful “One Marketplace” regional product assortments which meet near- and long-term financial and strategic brand goals across DTC (Direct to Consumer) (full-price, Timberland factory outlet and .com) and Wholesale. You will focus on DTC elevation, digital optimization and marketplace segmentation management. How You Will Make a Difference What you will do:You will lead the DTC and Wholesale assortment of Men’s Casual footwear to serve full price/ecommerce, factory outlet and wholesale, in collaboration with TREE (Timberland’s core products for Men, Women and Kids) merchants and in alignment with regional TREE strategy.Contribute to building overall the Men’s and Kid’s Casual seasonal category strategy and assortments that amplify brand story calendar, prioritize Direct-to-Consumer (DTC) and Digital, and meet all regional marketplace financial and line assortment goals and key performance indicators (KPIs)You will own building strategic assortmentsFacilitate and execute the Global Collaboration process byEnsuring key cross-functional stakeholders, i.e., Marketing, Digital, Sales Planning, Demand Planning, Sales Field, are updated with all relevant current product information at each milestone throughout the GTM processCrafting a clear marketplace communication plan to ensure the distribution plan is being adhered to and orders are being placed in advance of booking deadlineIn collaboration with TREE partners, act as the regional merchant lead for the Men’s and Kids’ Casual footwear assortment plan for DTC, including full-price (FP), Timberland factory outlet (TFO), and .COM, and wholesale workingSupport the GTM process and cadence ensuring effective inputs, outputs, and deliverables in accordance with Merch Planning and Operations guidelines   Inclusive of product line management (PLM) maintenance, milestone preparations, meeting notes, presentation tools, and shipping samplesHow you will do it:By managing yourself to the highest standardInvesting in personal and professional training and development, coaching and continuous improvement Embracing culture of community service.What success looks like:With your skills in continuous improvement, information monitoring, decision making, planning and organizing and being customer focused, your talent for building partnerships with communication, gaining commitment and leveraging cultural diversity will contribute to the team’s success. You are also adaptable with innovation and innovative thinking while continuously learning and driving for results.  Free To Be, Inclusion & Diversity As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day. Skills for SuccessYears of Related Professional Experience: 3+ years of experience in merchandising, buying, planning or related retailingEducational Position Requirements: A formal education and subsequent undergraduate/graduate degrees such as a bachelor’s degree are nice to have, but we are most interested in your total experience, and professional achievements.   What we expect you already know/have:An interest in fashion, marketplace and consumer trends, and retailing   The ability to work within a high functioning team in a fast pace, multi-dimensional roleThe ability to function as an individual thinker but also as a collaborative team player Strong analytical skills Innovation and creativityA “can-do” positive attitudeExcellent communication skills, both oral and written, in EnglishThe ability to travel domestically and internationally may be required up to 25 percent of the time

Timberland Company • Portsmouth, u.s.

-

Specialty Beauty Advisor - Clinique

THE IMPACT YOU CAN HAVE: Creating beauty experiences. At Ulta Beauty, it’s about more than simply the right shade or product. It’s about a journey of discovery for each and every guest who walks through our doors. It’s about the joy of discovery and a simple, fun and real buying experience that uplifts and empowers. As a Specialty Beauty Advisor, you will be instrumental in delivering that experience, applying all your specialty knowledge to bring out the fullest, most authentic expression of beauty in guests who expect nothing less. If you’re a genuine Beauty Enthusiast who wants to make a real difference in the lives of your guests, we encourage you to experience the Ulta Beauty difference.  If all of this sounds interesting, you’ll be tasked with accomplishing these goals by: Greeting guests with warm, prompt and individualized service Interacting with existing guests and maintaining active contact with a growing preferred customer list Informing guests of current promotions, events and services within the storeMeeting/exceeding individual and team sales targets and goalsConducting makeup applications, skin care analyses and product demonstrationsMaintaining strong in-store and vendor relationships to reinforce trainings and in-store events/promotionsCommunicating merchandising needs to the PSMEnsuring all merchandise, testers and demonstration stations are well-maintainedFollowing all loss prevention control and compliance proceduresPromoting Ulta Beauty loyalty and guest service programs THE ESSENTIALS FOR SUCCESS:  Qualified candidates will possess 3-4 years of prestige product line retail experience, with the ability to build and maintain strong guest relationships. Additional requirements include: A high school diploma (or equivalent) with 3-4 years of relevant work experience (or equivalent combination of education and experience)Adherence to the Ulta Beauty dress code, while maintaining a professional appearanceDemonstrated sales, product and service competencyThe ability to positively and proactively handle guest concerns and prioritizing tasksThe ability to work well independently and as part of a teamThe ability to work nights and weekends

ULTA Beauty Inc. • Raleigh, U.S.

-

H&M Retail Department Manager

Job DescriptionSALES & PROFIT You are responsible for supporting the Sales and Profit goals in your store by setting a plan to deliver the Best Customer Experience in your department. You regularly analyze and follow up on Sales & Profit KPIs for your department with the Visual Merchandisers. You secure that actions are taken to maximize selling. You support the Visual Merchandisers with these actions by securing the hours and staff needed for a successful execution.               Together with your store management team, you set the hours plan for your department in line with the sales budget.Together with your store management team, you ensure proper scheduling for your department to maximize conversion and enable commercial activities (department moves, Sale, Deals, etc.) keeping within the frame of the hours plan.You plan and prioritize actions together with your team that have a clear impact on selling.You ensure your department’s execution continuously meets H&M standards and follow up using the Store Experience Tool (S.E.T.)Together with your visual team you ensure the implementation of the Commercial Handbook for your department You ensure Store Operations and Best Practices are followed in your department and throughout the store. This includes, but is not limited to: truck planning, intraday, garment care, etc.Ensure H&M Customer Service standards are delivered at all times through active coaching of Sales Advisors and leading by example.Ensure the maintenance of your department is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly with your store management team.Actively prevent loss and ensure your department follows appropriate safety and security guidelinesGive input to your Store Manager and District Team on allocation and replenishment to secure a good garment level in your department according to sellingYou inform your Store Manager of any potential risks, threats and opportunities related to the competitor landscape.PEOPLE & TEAMS You ensure you have the Best Teams and support their development. You work with succession planning, talent development and structured performance management for your team based on results, values and leadership. You work in accordance with legal requirements and H&M standards, policies and procedures to meet the expectations of customers and colleagues.Manage the recruitment, training, development and succession planning for your department team in line with H&M ROTD best practicesEvaluate and manage the performance of your Department team members; give regular feedback, execute dialogues, development plans and follow-ups and take actions to improve performance and develop your teamActively work with a talent pipeline within your Department/store to support the business needs You ensure clear communication to Store team on business performance, company culture and training focuses through daily Behind The Seams Meetings and participating in weekly Leadership Meetings Ensure health & safety, legal and security issues are being handled to H&M standards and local laws securing the employee and customer safety at all timesCarry out supervisory responsibilities in accordance with H&M policies & applicable laws including approving time off requests, pay, location or title changes, conducting terminations & corrective actions & making employment decisionsAbility to maintain overall store responsibility of store in absence of Store ManagerYou strengthen our Company Culture by promoting feedback in our daily work and coach your team to do the same.QualificationsHigh School graduate or equivalent; Associates or Bachelor’s Degree is preferredMinimum of 2 years’ of retail management or comparable experienceAbility to lift in excess of 20 poundsAbility to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc. ) for a short distanceAbility to climb a ladder and use a step stool REQUIREMENTS: Ability to coach and counsel staff on performance management and progressive discipline techniquesOpen availability including evenings and weekendsBasic computer skills such as browser navigation, software interaction and data entry are neededMinimal travel required (i.e. Workshops)   FINANCIAL ACCOUNTABILITY: Assist Store Manager with sales and profit responsibility for your store Accurate recording of sales figures and hours

H&M Hennes & Mauritz AB • Livonia, U.S.

-

Employee & Labor Relations Specialist

Job DescriptionOverall Job Summary:  The Sales Market Employee Relations Specialist is responsible for maintaining a clear overview of Employee Relations activity for designated areas of the US while providing escalated support to Sales Market and Area teams within an assigned Market. Assists in creating and implementing policies and procedures, ensures that management is consistently following company values and standards, and assists with employment law related cases countrywide.This position is based in Secaucus, NJ or Los Angeles, CA depending on assigned Market. The role sits within our Human Resources Function and reports to our Country Employee Relations Manager.Core Responsibilities includes but is not limited to:Proactively partners with Sales Market HR Managers, Area HR Managers and Store Managers to develop their skill and knowledge on properly handling Employee Relation issuesProvides direction, developmental support, guidance and feedback to Area Sales Managers and Sales Market Managers, as needed, regarding employee issues.Responsible for ensuring all employee related issues and concerns are properly addressed and acting proactively to prevent widespread ER concerns or problems, in partnership with Country ER ManagerProvides regular business insight reporting to key business leaders on employee relations activity and trends in designated marketEnsures all employee issues are taken care of in a timely, fair, consistent and confidential way, to meet legislation and H&M’s employment standards. Partners with Country ER Manager, as needed, on escalated cases.Maintains case documentation in identified Company database, in compliance with all Company and legal requirementsIndependently approves corrective action steps and the termination of employment, on sensitive or escalated cases.Provides leadership coaching on performance management process, including the company’s progressive discipline process, to ensure consistency in content and deliveryEnsures that stores are accurately utilizing termination and exit tools to complete terminations in accordance with H&M policy.Counsels managers on suspensions and terminations related to violence in the workplace, drugs and alcohol, sexual harassment/harassment, FMLA, ADA, discrimination and other sensitive employee issuesInvestigates and provides Legal summary for all attorney letters, agency claims and lawsuits within designated market, in partnership with Country ER ManagerEnsures completion of investigations for harassment/discrimination or other policy violations, with partnership of Country ER Manager where appropriate.Regularly works on process improvement projects related to Human Resources, Employee Relations and other key business functionsRegularly monitors identified law monitor tools/websites for designated market to ensure a comprehensive understanding of emerging legal trends and legislation. Assists in communicating any changes in company policy or State or Federal laws to Store, Area and Sales Market teamsProvides state specific overviews during expansion and remodel project plansAssists with the design, implementation and facilitation of key educational materials to mitigate risk to the CompanyCompletes and follows up on ER routines and ensure compliance with State and Federal laws for all stores in designated region. Research and counsels managers on Worker’s Compensation cases for termination/FMLA/ADA concerns.Attends legal depositions and mediations, as required.Direct liaison between external counsel and Country ER Manager. Additional Accountabilities:  No direct accountability; however, decisions made have a financial impact on the company.QualificationsWhat You’ll Need to Succeed:Bachelor’s Degree in HR preferred, or relevant experience in related fieldMinimum 3 years’ experience in multiunit Store HR or Training role specifically dealing with employee coaching and counseling with employee relations, benefits, payroll, recruiting and training.Minimum 3 years in a retail management positionProfessional HR certification desiredUnion knowledge and/or experience preferred.Detailed knowledge of legal requirements including Title VII, FLSA, FMLA, ADA, FCRA, etc.Ability to communicate and work with all levels of employees.Skilled at solving conflicts in a direct but positive way.Ability to be neutral and confidential and deal with sensitive information.Ability to provide leadership through our shared values.Management experience and/or detailed knowledge about the various aspects of Human Resources.Strong knowledge of H&M HR practices, policies and guidelines.Exceptional customer service and interpersonal skills.Proven organizational and analytical skills.Is flexible and able to travel up to 20% of the time

H&M Hennes & Mauritz AB • Secaucus, U.S.

-