EUC Technician EUC Field Engineer
IT Sector
Burbank, U.S.
إجمالي الأجر 20.00 - 24.00 $ ساعيا
Permanent
Full time
An Entertainment Company is seeking a EUC Technician EUC Field Engineer - System II (Mac Support) in Burbank, CA.
Role Description
• Ticket management and documentation
• Addressing user tickets regarding hardware, software and networking
• Learning independently about our end users' ever changing systems
• Working on location on a daily basis
• Meeting / exceeding / managing fixed timelines & SLA's
• Following up with end users to ensure their systems are functional & in compliance
• Following technical documentation and manuals
Skills & Requirements
• Preferred Skills & Experience- Minimum of 3-5 years
• ACMT - Apple Certificate Macintosh Technician (or equivalent)
• Apple Mobile Device Certification
• In-depth experience in supporting Apple hardware & software (desktops & laptops)
• Basic proficiency in Apple mobile support (iPad, iPhone, Apple watch, and iOS troubleshooting experience)
• Clear understanding of the macOS operating system(s) & built-in software
• Basic proficiency with the following applications: Jamf Pro, Service Now (SNOW), Microsoft Office, Safari/Chrome/FireFox/Microsoft Edge, Unix/Bash
• Basic proficiency with remote based applications: Apple Screen Sharing, VNC, RDP, Citrix, etc
• Basic proficiency with various VPN applications: BIG-IP Edge Client, Pulse.