Director of Optical Operations

Description 

• Oversee and drive Optical lines of businesses.
• Build and maintain a high performing optical sales team that meets or exceeds KPIs & sales goals while maintaining excellent quality and relationships. Manages and executes business operations, retail, lab/manufacturing services, visual merchandising, marketing, promotions & lens offerings. Responsible for achieving profitability, revenue growth, & budget targets. Ensure cross functionally relationships between field & corporate.
• Requires travel within Southern California for Clinic site visits at Optical locations.
•  Oversee company's sales performance at all optical locations by implementing effective sales strategies & ensuring sales targets are met/exceeded consistently at each location.
• Manage and drive operational excellence in all aspects of Optical P&L.
• Achieve sales and profit objectives and monitor sales analytics and extract knowledge from the data.
• Assemble & develop high performing optical sales team.
• Analyze gaps in performance by reviewing key performance indicators (KPIs) to maximize sales results by region and by store; take appropriate action to correct when necessary.
• Drive organizational performance & effectiveness by translating analytics into actions & sustainable results.
• Provide partnerships to all external and internal relationships to ensure strong relationships exist between business, core operations, and optical, maximizing financial results in each location.
• Provide supervision through field visits, observations & measurement of results to include performance appraisals & salary reviews.
• Proactively identify changes in competitive pressures & customer shifts to develop and modify strategies and tactics.
• Lead effectively through change management.

Requirements 

• 5 plus years' related work experience in a retail and customer service environment.
• or an equivalent combination of both education and work experience.
• Prior staff management experience.
• Outstanding communication skills, both written and verbal.
• Exceptional organizational skills, including the ability to handle multiple assignments and prioritize work.
• Valid Driver's License 

DESIRABLE:  Bachelor's Degree in business, healthcare or related field Prior experience in the optical industry or other retail healthcare management experience.