المسمى الوظيفي
Luxury Stores Stylist
المرتب
إجمالي الأجر 25000.00 - 35000.00 € سنويا
المسمى الوظيفي
Amazon.com Services LLC - New York, NY, USA
Amazon is seeking passionate and experienced stylists to provide world class service to luxury fashion and beauty customers via various virtual platforms and events. As a Luxury Stylist, you will build new client relationships, nurture existing relationships and re-engage inactive clients by ensuring an exceptional and personal experience for each client. The ideal candidate will have luxury client-facing experience, be passionate about luxury fashion and beauty products, and excel in customer communication and multitasking. Candidates must have a proven track record of driving sales for brand partners and exceptional customer service via their personal client book. Candidates must thrive in a start-up environment where they bring creativity, demonstrate long-term thinking, and an ability to navigate an ambiguous and changing business. Candidates should be highly motivated, independent and passionate about luxury customer service.
- 2+ years Luxury client-facing experience
- 3+ year relevant fashion or beauty experience which can include retail sales/styling, personal shopping, concierge service, online styling, editorial styling, merchandising, etc.
- Demonstrated passion for thoughtful, creative and elevated customer service, flexible to adapt quickly to changing customer and business needs
- A strong luxury fashion or beauty knowledge base including an array of brands/designers, styles, and current international trends
- Exceptional communication skills, including the ability to clearly communicate in writing and speech to a global customer and brand base
- Confidence and the ability to make decisions under pressure
- Computer savvy with knowledge of MS Office Suite; familiarity with multiple web browsers, windows navigation, instant messenger tools (e.g., chat), and social media
- Flexibility with schedule, including weekends/evenings and occasional holidays, to service customers
This team’s operating hours are 8 hours per day (9am-5pm EST), 7 days a week, and subject to change. Candidates must have flexibility to work a variety of shift assignments including nights/weekends/holidays. This is a remote position hiring for employees located in New York or Los Angeles.
- Provide world class recommendations for customers by utilizing fashion, beauty and/or styling expertise, brand and trend knowledge, trainings, customer data and a variety of in-house software programs (e.g. chat feature, CRM tooling)
- Identify and understand customer needs such as personal preferences, lifestyles, and wardrobe or beauty regimen opportunities to create personalized recommendations for clients
- Develop thoughtful assortment curations and provide expert advice to inspire customers to discover Luxury Stores selection and services
- Utilize a variety of software programs to address concurrent inbound requests and resolve customer inquiries with a positive and elevated tone, and personal and solution-oriented mentality
- Build and maintain positive rapport and long-term relationships with customers by proactively engaging and assisting them across customer preferred channels (e.g., chat, video, phone, email, in-person)
- Leverage and build CRM insights to develop strong customer relationships and ensure retention
- Present products and services to customers by exhibiting knowledge that helps gain and retain customer trust and confidence
- Convert customer sessions into multi-unit sales through Lookbook creations, category/brand referrals, and event introductions based on customer needs and preferences
- Annotate comprehensive summaries and notes regarding customer interactions, preference and feedback. Manage client transfers during shift transition.
- Support Outbound clienteling efforts such as client outreach, VIP events, or other relationship building initiatives
- Support broader Luxury Stores team such as Customer Service and Brand Management team when needed to ensure world class service to all Luxury Stores clients
- Actively promote the Amazon Fashion and Luxury Stores brand and keep a strong positive, professional image during all Customer interactions
- Demonstrate entrepreneurship and ownership by providing feedback and suggestions to improve broader service offering and luxury shopping experience
- Demonstrate independent problem solving skills while prioritizing multiple tasks and deadlines, ensuring you lead with customer obsession
- Achieve and exceed daily, weekly and monthly performance metrics
- Be creative yet intentional to find ways to go above and beyond for your customers
- Fashion Merchandising, or equivalent, degree
- AA or Bachelor’s degree
- Bi-lingual a plus
- Ability to be analytical with data, to listen to and interpret customer needs, and to anticipate future needs