Veterinary Receptionist

Are you an experienced customer service representative with a passion for animals?

Peninsula Vet Care is a group of five locally owned and operated veterinary hospitals combined with a 24 hour emergency and specialist referral hospital on the beautiful Mornington Peninsula.

We have an exciting opportunity for a highly motivated customer service representative with exceptional communication skills to join the team at our Mornington general practice hospital.

If customer service is your passion and you would also love the opportunity to make a positive difference in the lives of owners and their beautiful pets, then read on!

About the role

We are looking for a part-time (approx. 32 hours) receptionist to work four weekdays and a one in four Saturday rotation.

The position includes the following responsibilities:

• Managing multiple incoming phone lines and directing calls
• Scheduling appointments and communicating booking requirements to clients
• Communicating patient arrivals and emergencies to clinical staff
• Finalising invoices, processing client payments and balancing the till
• Assisting clients with pet insurance applications
• Maintaining a clean and presentable front of house
• Completing a variety of administration tasks

About you

The successful candidate will have and be able to demonstrate the following:

• Minimum three years’ experience in a general receptionist role
• Ability to provide high levels of customer service
• Exceptional phone manner and communication skills
• The ability to build positive relationships 
• Strong organisational and time management skills
• The ability to work efficiently and with initiative in a fast-paced environment
• A professional and positive demeanour