Technology Manager -HospitalityDorset, 3 days office (Hybrid)To lead the digital transformation of a proud, innovative hospitality brand.In a rare and exciting opportunity, we’re looking for an experienced IT or Hospitality Technology Manager to take the reins of tech innovation across a state-of-the-art hospitality estate.You will be the driving force behind the Hospitality Technology Team, responsible for maintaining and evolving IT systems, improving user support, and delivering transformational projects.From day-to-day support to shaping long-term digital strategies, this role will touch every part of the business – from operations to front-of-house hospitality tech.This is a great role to make a direct impact in a business that blends tradition with cutting-edge tech.The role:• Lead 2nd/3rd line technical support, maintain core systems (EPOS, ERP, CRM), and oversee infrastructure upgrades, cloud migrations, and service desk improvements.• Manage digital menu updates, implement customer engagement and workforce platforms, and ensure smooth transitions of new systems into BAU.• Drive the adoption of AI tools, chatbots, and automation to enhance user experience, boost efficiency, and enable smarter, data-driven decisions.• Lead complex IT projects, manage change across departments, and ensure risk mitigation, compliance, and operational continuity.• Define technical strategy, collaborate cross-functionally, and champion emerging hospitality technologies that align with business goals.Experience:• Proven leadership in IT or technical project management• Deep experience with hospitality systems (EPOS, booking, CRM, etc.)• Strong Microsoft Cloud 365 and virtualisation experience• Excellent communication skills (technical and non-technical)• Experience in change/project management and vendor relationsTechnical Experience• Cloud IaaS/SaaS• Microsoft Power Platform, scripting, automation• Cybersecurity awareness & compliance• Digital storage, servers, workstations• IT support desk and service management
COREcruitment LTD • Poole, United Kingdom