Floor SupervisorWhat You Will Do The Floor Supervisor will lead, develop, and motivate a team of Brand Advocates, ensuring a consistent Best in Class customer experience that aligns with our brand purpose and values. The Floor Supervisor will partner with the Assistant Store Manager and Store Manager to maximize profitability by ensuring that customer engagement, story-telling merchandising, operations, and community connection are all consistent and in compliance with company standards. The Floor Supervisor will create an inclusive environment, while ensuring internal and external customers are your top priority. Floor Supervisor will assume an active role in their self-development through Division of Responsibility rotations and Position based training.How You Will Make A Difference: • Sales and Profitability: o Assists in maximizing sales and achieving store target goals.o Leads an environment of productivity by ensuring the store team has theknowledge and skills to meet store goals for sales and customer engagement.o Assists in monitoring payroll while protecting the needs of the business.o Approach the business with a “One Timberland” mindset.• Brand Experience/Customer Service: o Leads team to provide exceptional customer service while educating customerson our product, our Brand Purpose and community service involvement.o Leads and inspires customer-centric culture by recognizing and rewarding theteams’ successes.o Will be an active brand ambassador within the community through proactivelyseeking opportunities to engage with the customers and support or participate incommunity initiatives outside the four walls of the store.o Supervises floor coverage, acts as a role model, and leads by example• Training and Coaching Team: o In partnership with the Store Manager, provides leadership to ensure thoroughtraining and ongoing development of store team in customer engagement and allcompany programs and policies and procedures.o Provides coaching in the moment and providing feedback to the team.o Fosters an environment of development and accountability.• Operations: o Partners with Store Manager in achieving all financial and operational objectivesincluding expense control, Loss Prevention, store audits and review weeklyreports.o Responsible for ensuring that the store’s inventory integrity is maintained throughproper shipping and receiving procedures and communicate any concerns to theStore Manager• Visual Merchandising: o Partners with Store Manager on the implementation of visual merchandisedirectives and maintains standards consistent with the company brand strategies.o Elevate the in-store experience through styling and storytelling.o Keeps sales floor full, neat, and clean• Loss Prevention, Safety, and Compliance: o Partners with Store Manager to ensure compliance and adherence to policiesand procedures, standards and practices, and company directives.o Protects company assets.o Ensures compliance with company safety, security, and shrink avoidance policiesand programs.o Partners with Loss Prevention to identify trends and translate strategies intoaction to meet district and company shrink goals.o Reacts quickly to all customer and employee injuries and partners with StoreManager, District Manager and Human Resources immediately.• Professional Conduct: o Models behavior that respects the background, experience, and culturaldifferences of others, while upholding the integrity and values of the VFCorporation and the brand. o Promotes an environment that encourages participation, creativity, and learningby sharing best practices and building on the ideas of others.What You Bring • 1 or more year(s) of store management experience• Experience in a specialty retail environment, retail footwear/apparel industry experience• High School Diploma or GED• Proven ability to meet and exceed sales and profit results• Proven ability to meet business goals by driving results through store team• Proven ability to plan and drive results while balancing shifting priorities, be nimble and agile• Excellent verbal and written skills and the ability to build, lead, and manage highperforming team• Excellent decision-making ability in a fast-paced environment• Able to meet performance expectations• Detail orientated and excellent organization skills• Proficient computer skills including word processing, spreadsheets, and softwareprograms• Proven ability to lead a team to provide best in class customer service in a retailenvironment• Ability to work a flexible schedule to meet the needs of the business; will requireweekends, evenings, and holidays
Timberland Company • Las Vegas, U.S.
Job DescriptionOverall Job Summary: The Sales Market Employee Relations Specialist is responsible for maintaining a clear overview of Employee Relations activity for designated areas of the US while providing escalated support to Sales Market and Area teams within an assigned Market. Assists in creating and implementing policies and procedures, ensures that management is consistently following company values and standards, and assists with employment law related cases countrywide.This position is based in Secaucus, NJ or Los Angeles, CA depending on assigned Market. The role sits within our Human Resources Function and reports to our Country Employee Relations Manager.Core Responsibilities includes but is not limited to:Proactively partners with Sales Market HR Managers, Area HR Managers and Store Managers to develop their skill and knowledge on properly handling Employee Relation issuesProvides direction, developmental support, guidance and feedback to Area Sales Managers and Sales Market Managers, as needed, regarding employee issues.Responsible for ensuring all employee related issues and concerns are properly addressed and acting proactively to prevent widespread ER concerns or problems, in partnership with Country ER ManagerProvides regular business insight reporting to key business leaders on employee relations activity and trends in designated marketEnsures all employee issues are taken care of in a timely, fair, consistent and confidential way, to meet legislation and H&M’s employment standards. Partners with Country ER Manager, as needed, on escalated cases.Maintains case documentation in identified Company database, in compliance with all Company and legal requirementsIndependently approves corrective action steps and the termination of employment, on sensitive or escalated cases.Provides leadership coaching on performance management process, including the company’s progressive discipline process, to ensure consistency in content and deliveryEnsures that stores are accurately utilizing termination and exit tools to complete terminations in accordance with H&M policy.Counsels managers on suspensions and terminations related to violence in the workplace, drugs and alcohol, sexual harassment/harassment, FMLA, ADA, discrimination and other sensitive employee issuesInvestigates and provides Legal summary for all attorney letters, agency claims and lawsuits within designated market, in partnership with Country ER ManagerEnsures completion of investigations for harassment/discrimination or other policy violations, with partnership of Country ER Manager where appropriate.Regularly works on process improvement projects related to Human Resources, Employee Relations and other key business functionsRegularly monitors identified law monitor tools/websites for designated market to ensure a comprehensive understanding of emerging legal trends and legislation. Assists in communicating any changes in company policy or State or Federal laws to Store, Area and Sales Market teamsProvides state specific overviews during expansion and remodel project plansAssists with the design, implementation and facilitation of key educational materials to mitigate risk to the CompanyCompletes and follows up on ER routines and ensure compliance with State and Federal laws for all stores in designated region. Research and counsels managers on Worker’s Compensation cases for termination/FMLA/ADA concerns.Attends legal depositions and mediations, as required.Direct liaison between external counsel and Country ER Manager. Additional Accountabilities: No direct accountability; however, decisions made have a financial impact on the company.QualificationsWhat You’ll Need to Succeed:Bachelor’s Degree in HR preferred, or relevant experience in related fieldMinimum 3 years’ experience in multiunit Store HR or Training role specifically dealing with employee coaching and counseling with employee relations, benefits, payroll, recruiting and training.Minimum 3 years in a retail management positionProfessional HR certification desiredUnion knowledge and/or experience preferred.Detailed knowledge of legal requirements including Title VII, FLSA, FMLA, ADA, FCRA, etc.Ability to communicate and work with all levels of employees.Skilled at solving conflicts in a direct but positive way.Ability to be neutral and confidential and deal with sensitive information.Ability to provide leadership through our shared values.Management experience and/or detailed knowledge about the various aspects of Human Resources.Strong knowledge of H&M HR practices, policies and guidelines.Exceptional customer service and interpersonal skills.Proven organizational and analytical skills.Is flexible and able to travel up to 20% of the time
H&M Hennes & Mauritz AB • Secaucus, U.S.
DESCRIPTIONThis Payroll Administrator job is for someone who has experience with Microsoft Office and is ready for a challenge. If you can process payroll effectively and efficiently, Robert Half is looking for a Payroll Administrator with dynamic communication and problem-solving skills. You could advance your career at this smart team in a fast-paced environment. Contact us today if you're interested. The Payroll Administrator opportunity will be located in Poway, California as a short-term contract / temporary role.Key responsibilities- Collect, calculate, and enter relevant data to maintain payroll records- Enter changes in exemptions, insurance coverage, savings deductions, and job title and department/division transfers as part of managing payroll records- Handle all payroll information questions and requests- Report changes where necessary after maintaining payroll operations via company policies and procedures- Deliver assistance to payroll with internal and external audits- Put together for department heads the circulation of weekly, monthly, quarterly, and year-end reports- Resolving payroll discrepancies by collecting and analyzing information- Calculate employee federal and state income and social security taxes and employer social security, unemployment, and worker compensation payments to establish payroll liabilities- Compile all information in reference to summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages for reports- Manage and review, including verify, source documents- Able to reconcile employee deductions and other liabilities- Promote employee confidence by protecting payroll operations and keeping information confidential- Using federal and state regulations and guidelines, ensure company compliance- Miscellaneous duties as assignedREQUIREMENTS- Mastery of internal controls- Process Bi-weekly Payroll experience preferred- Comprehensive knowledge of Multi-state Payroll- Payroll for under 100 employees experience- Full Cycle Payroll experience required- Previous experience handling high volume multi-state payroll, billing, licensing, AP, etc.- Command of Microsoft Office with strong Excel skills- Understanding of basic accounting principles and solid financial acumen- Certified Payroll Professional designation preferred- Outstanding data entry skills- Relevant experience of 2+ years in payroll- Notable analytical, quantitative and social skills- Prior experience working with accounting software- Knowledge of federal and state payroll regulations and requirements
Robert Half • Poway, U.S.
Staffing for 5 Part time Art Gallery attendants to start ASAP for our client in downtown Dallas. Please read the details below and only apply if you are interested.Job Title: Gallery AttendantLocation: Dallas, TX Public Transportation: Commutable by the DART Schedule: Flexible schedules including evening and early morning posts, weekends, special events, holidays, and regular museum and office hours.Urgent Shift Times Needing Covered: Job Requirements: Pay Rate: $12.50/ hr EXPERIENCE: 0-2 years general experience in an office setting or customer service experience. Has experience with computer equipment. High School graduate. Click on "Apply Now" to be considered for this Part time Art Gallery attendant that is in downtown Dallas. Equal Opportunity Employer Minorities/Women/Veterans/Disabled The Company will consider for employment qualified applicants with arrest and conviction records.Wednesday's, Saturday's, and Sunday's as of now, the shifts are from 10:45am-5pmFriday nights from 4:45pm -9pm(the quarterly time is 4:45pm-11pm).Duties include supervising art exhibit floors -safeguard works of art, ensuring Museum policies are observed and that the artwork is not touchedAttendant position serves visitors by providing information about programs, guidance, safety, activities, and the Arts District community in general.Communicating with visitorsMust be polite and PunctualAbility to stand in your designated room and patrol the area you are assignedGreet and assist visitors with a high level of customer service, providing a welcoming and friendly environmentAbility to learn museum policies and calmly respond to emergency proceduresNo cell phones or head phones are allowed while workingMust complete a knowledge based orientation
Careerbuilder • Dallas, U.S.
Job DescriptionSALES & PROFIT You are responsible for supporting the Sales and Profit goals in your store by setting a plan to deliver the Best Customer Experience in your department. You regularly analyze and follow up on Sales & Profit KPIs for your department with the Visual Merchandisers. You secure that actions are taken to maximize selling. You support the Visual Merchandisers with these actions by securing the hours and staff needed for a successful execution. Together with your store management team, you set the hours plan for your department in line with the sales budget.Together with your store management team, you ensure proper scheduling for your department to maximize conversion and enable commercial activities (department moves, Sale, Deals, etc.) keeping within the frame of the hours plan.You plan and prioritize actions together with your team that have a clear impact on selling.You ensure your department’s execution continuously meets H&M standards and follow up using the Store Experience Tool (S.E.T.)Together with your visual team you ensure the implementation of the Commercial Handbook for your department You ensure Store Operations and Best Practices are followed in your department and throughout the store. This includes, but is not limited to: truck planning, intraday, garment care, etc.Ensure H&M Customer Service standards are delivered at all times through active coaching of Sales Advisors and leading by example.Ensure the maintenance of your department is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly with your store management team.Actively prevent loss and ensure your department follows appropriate safety and security guidelinesGive input to your Store Manager and District Team on allocation and replenishment to secure a good garment level in your department according to sellingYou inform your Store Manager of any potential risks, threats and opportunities related to the competitor landscape.PEOPLE & TEAMS You ensure you have the Best Teams and support their development. You work with succession planning, talent development and structured performance management for your team based on results, values and leadership. You work in accordance with legal requirements and H&M standards, policies and procedures to meet the expectations of customers and colleagues.Manage the recruitment, training, development and succession planning for your department team in line with H&M ROTD best practicesEvaluate and manage the performance of your Department team members; give regular feedback, execute dialogues, development plans and follow-ups and take actions to improve performance and develop your teamActively work with a talent pipeline within your Department/store to support the business needs You ensure clear communication to Store team on business performance, company culture and training focuses through daily Behind The Seams Meetings and participating in weekly Leadership Meetings Ensure health & safety, legal and security issues are being handled to H&M standards and local laws securing the employee and customer safety at all timesCarry out supervisory responsibilities in accordance with H&M policies & applicable laws including approving time off requests, pay, location or title changes, conducting terminations & corrective actions & making employment decisionsAbility to maintain overall store responsibility of store in absence of Store ManagerYou strengthen our Company Culture by promoting feedback in our daily work and coach your team to do the same.QualificationsHigh School graduate or equivalent; Associates or Bachelor’s Degree is preferredMinimum of 2 years’ of retail management or comparable experienceAbility to lift in excess of 20 poundsAbility to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc. ) for a short distanceAbility to climb a ladder and use a step stool REQUIREMENTS: Ability to coach and counsel staff on performance management and progressive discipline techniquesOpen availability including evenings and weekendsBasic computer skills such as browser navigation, software interaction and data entry are neededMinimal travel required (i.e. Workshops) FINANCIAL ACCOUNTABILITY: Assist Store Manager with sales and profit responsibility for your store Accurate recording of sales figures and hours
H&M Hennes & Mauritz AB • Livonia, U.S.
Make Lives Better Including Your Own.The happiness of those we serve is dependent on the happiness of our associates, so you'll receive competitive compensation and a benefits package with additional perks designed to make you smile. The work you do will be challenging yet rewarding. But you'll earn more than a paycheck; you can enjoy opportunities to grow your career, as well as ongoing programs catered to your health, financial, mental, and emotional needs. Most of all, we believe you can find purpose, meaning, and the chance to be a part of something bigger than yourself.Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.We believe that in order to best serve our residents and patients, we need to first serve our associates. One way we do that is through our benefits. Our offerings include, but are not limited to:Full-time and part-time associate benefits:• 401(k) Retirement Savings Plan• Benefit plan package• Pre-tax Commuter Benefit• Associate Compassion Fund• Associate Discounts• Identity theft protection• Pet savings and insurance plans• Voluntary benefits available Full-time associate benefits:• Extensive Insurance Plans, including medical, dental, vision, flexible spending account, health savings account and more.• Paid Time Off• Adoption Benefit• Tuition Reimbursement• Company-provided life insurance and accidental death and dismemberment (AD&D)• Voluntary STD and LTDPlease note, Brookdale has adopted a policy requiring all associates to be fully vaccinated against COVID-19, subject to limited exemptions based on medical conditions, sincerely held religious beliefs, or applicable state laws and regulations.ResponsibilitiesStart your culinary career as a dining room server at Brookdale! Unlike the hustle and bustle of standard restaurants, our waiters and waitresses deliver meals to seniors and guests on a defined schedule while providing high quality, first-class customer service. At Brookdale, our servers enrich residents' lives every day with a great dining experience. Become part of our family, grow your skills and career, and have the satisfaction of helping make seniors' lives brighter every day. Contact: Recruitment Team Reference: CatererGlobal/7334_140587 Job ID: 95798393 https://www.catererglobal.com/job/server/brookdale-senior-living-job95798393
Caterer Global LTD • Washington D.C., U.S.A.
About usAt Sydney Trains our vision is to keep Sydney moving by putting the customer at the centre of everything we do. We work at the heart of local communities and integrate cutting edge technology to deliver efficient rail services which exceed expectations and support a rapidly growing economy. Sydney Trains also operate the Rail Operations Centre and are responsible for the maintenance of assets including tracks, trains, signals, overhead wiring, stations and facilities. We conduct our operations in the community in compliance with the principles of ecologically sustainable development.About the teamCustomer Operations brings together Customer Service and Operations Delivery to create a seamless journey for our customers. We provide a strong focus on the operational planning of daily controls in a multi modal transport system and the delivery of exceptional service and safety awareness to our customers. Sydney Trains comprises of 17 areas, led by our Customer Area Managers.The opportunityAs we continue to make positive changes, we have multiple exciting opportunities for full-time Customer Service Team Leaders to join our Customer Operations Team at Sydney Trains.These full-time positions will be based at locations across Sydney CBD and will see you empowering teams of up to 15. These positions will see you inspiring your team to push their standards of service through regular training, coaching, and mentoring to support the development of your staff. You will respectfully manage employee performance and ensure clear communication is delivered across business updates, changes, performance results and pre and post briefings with your team.About youAs a Customer Service Team Leader, it’s imperative you possess the ability to communicate with influence, engage and build strong and trusting relationships whilst fulfilling stakeholder and team expectations.Aside from your positive and proactive attitude, you will be well versed in working in a fast-paced customer service environment. Your confidence in leadership will demonstrate your safety critical mindset, make smart on the spot decisions and your skills to build a cohesive and collaborative team culture striving to exceed customer expectations.In addition, you will also possess:Knowledge of customer service and safety standardsKnowledge of relevant Legislation and Authority policies, procedures, and guidelines for station operationsUnderstanding of EEO principles, the Ethnic Affairs Priority Statement), WHS and Environmental PoliciesCommitment to ethical practicesUnderstanding of basic computer operations and software standardsSalary and benefitsThe salary for this position is $1290.00 per week plus superannuation and leave loading.Sydney Trains offers its employees challenging and rewarding work with opportunities for career progression, learning and development and work-life balance. Other benefits include:Free travel on Government trains, buses, and ferriesApplicable Shift Allowances and Penalty Rates?Essential requirementsYou must be available and willing to work rotating shifts including shift work, late nights, early mornings, weekends, and public holidays. Extended hours may be necessary at short notice.
JORA • Sydney, Australia