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Help Desk Analyst - Woodbridge NJ

Provide IT support for clients remotely or at a client site. Find fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service. Must be technically capable and a self-starter with strong organizational and customer service skills. This will be an on-site, 5 days a week position in our office near Piscataway, NJ.Desired Attributes and ExperienceCustomer service mentalityStrong organizational and time management skillsExcellent verbal and written communication skillsStrong interpersonal skillsReliableSolid understanding of computers, networks and softwareExperience using MS Office applications: Word, Excel, OutlookHigh attention to detailPrevious experience with ConnectWise or other ticketing systemAbility and willingness to travel to client sites as neededAbility and willingness to work overtime when neededAbility and willingness to work in a high-pressure environmentAbility and willingness to work in a collaborative team environmentAbility and willingness to quickly learn new technology and softwareAbility to lift 50 lbs.Responsibilities and DutiesInstall and configure hardware and softwareRespond to tickets in accordance with SLA guidelinesRecord, track, and document the help desk request problem solving process including actions taken through to the final resolutionRespond in timely manner to requests and issuesRepair and replace equipment as neededProvide onsite and remote support to end usersAssist in AV setups as needed for meetingsAssist new hire training for basic IT needs.Set up new workstations for users (deploying equipment, checking over account setups).Heavy use of Windows and Mac OS devicesAbility to work in Active DirectoryTest new technologyCreate documentation for staff for training purposesResolve Tier One/Two support ticketsREQUIREMENTSHardware & Software Installation, Desktop Hardware, MS Windows 10, Microsoft Office 365, Mac OS, Troubleshoot Network and Repair

Robert Half • New York, U.S.

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