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Regional Retail Manager - Luxury

A new vacancy For Regional Retail manager (Middle East) has been created by our client a Luxury French fashion house. This is working for a world renowned prestigious brand, closely associated with celebrities and high net-worth clientele. You will be working with a brand that prides itself on quality, prestige and service. The brand has a global presence in only select affluent cities. The product ranges are one-off to limited variety and clients are mostly invite only.Our client will only consider those that come from High end Luxury retail with an area or regional responsibility. The role requires frequent travel to KSA, Bahrain however you will based from Dubai (Regional HQ)The role is overseeing teams of Boutique operations personnel responsible for executing Company policies and procedures on a variety of operational matters, including:ResponsibilitiesSupport the company’s vision through ownership mentality and accountability for overall sales and profitability of retail across MEMonitor your region to ensure high-quality customer serviceImprove store sales through store managers in accordance with all store and company goals and policies; assist with new store opening and remodelling operationsManage customer service-related problems and inquiriesAnalyze data and metrics to provide recommendations on needs of business to increase growthCoordinate with Marketing and PR to oversee stylist, celebrities and social media influencersProvide leadership and training to store managers and assistant Managers, continually reviewing KPI’s, incentives, and staffing needs; actively engage and participate in on-location visits to storesMaintain thorough understanding and enforce all policies and procedures. Ensure team adherence to all company operating, HR, and security procedures.Recap monthly performance in End of Month (EOM) format reporting current business trends to cover every aspect of the department as well as competitor-related performance.Comply with all Loss Prevention monthly cycle counts and incident reporting to ensure annual inventory shrinkage is below company target.Support and maintain visual merchandising standards set by headquarters.Maintain full organization of designated product categories per the Back of House (BOH) and Front of House (FOH) guidelines provided by headquarters.Required SkillsMust be highly organized with an exacting attention to detailStrong leadership skills and an ability to build and maintain and collebrate teamsProactively identifies areas of opportunity and/or change, recommends future actions, and coordinates implementation among various constituencies and across geographiesMaintains good energy and a positive, can-do attitude at all timesEffectively sets priorities and manages time and multiple tasks despite unexpected interruptionsEffectively negotiates and manages external vendorsAbility to teach, inspire, and lead by exampleAbility to articulate and exemplify brand visionAbility to interpret and action on business data

EDARABIA • Dubai, United Arab Emirates

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Retail Beauty Services Manager

OVERVIEWExperience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.  If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful. THE IMPACT YOU CAN HAVE: As a Retail Beauty Services Manager at Ulta Beauty, you are responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers sales growth in retail and services. You will oversee a team of stylists, estheticians and boutique leads and are accountable for all aspects of the services business, including services, boutiques, makeup, skincare, fragrance, pro hair and PCA merchandise sales, events, guest satisfaction, and operational excellence. You will drive your business through a focus on performance (services, boutiques, makeup, skincare, fragrance, pro hair and PCA merchandise sales and in-store events), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service and to lead a team of retail and service professionals. You’ll accomplish all of this by:Promoting a culture of accountability to meet or exceed the store’s goals related to retail and service sales, guest loyalty (including credit), payroll, retail shrink and omni-channel initiatives.Meeting/exceeding goals related to services, boutiques, makeup, skincare, fragrance pro hair and personal care appliance merchandise sales and service sales (e.g., service revenue, average ticket, guest count, guest retention, rebooking, pro hair retail revenue, retention/turnover and contribution goals)Planning and executing in-store events that deliver an unrivaled guest experience, driving brand partner collaboration and delivering on sales and payroll goals.Attracting and building a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty.Establishing performance metrics for the team and/or personal goals, to include attendance at all required training/education programs, coaching, individual development plans and annual performance appraisalsManaging service and boutique supply inventory and ordering process, ensuring allocated budget is adhered to and necessary products for services are on handCommunicating and providing feedback to field leadership, including the Business Market Trainer and Services District Leader, on business trends and opportunities, events, operational challenges, merchandise needs and competitive landscapeTHE ESSENTIALS FOR SUCCESS:  Qualified candidates will have 3 to 5+ years of relevant, fast-paced retail management work experience or other relevant work experience and possess: A Cosmetology license where required by the state2 years of management experience, including cosmetology management license where required by state law Financial management experience: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense Proficient with basic technology (e.g., POS system, Microsoft Office programs, and Apple devices) Advanced competency in services, including sales, guest experience and product attachment Demonstrated knowledge of board of cosmetology regulations and hiring requirementsLeadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencingRetail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture and executing merchandise directivesStrong collaboration and interpersonal skillsStrong organizational skills to manage multiple tasks with moving partsAbility to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptableAbility to manage multiple projects at once while maintaining superior resultsA Bachelor’s degree is preferred, but not required

ULTA Beauty Inc. • Tempe, U.S.

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H&M Retail Department Manager

Job DescriptionOverall Job Summary: A Department Manager is responsible for supporting the Sales and Profit goals in the store by setting a plan to deliver the Best Customer Experience in the department. The role will ensure that you have the Best Team and support their development, as well as work with succession planning, talent development, and structured performance management for the team based on results, values, and leadership. The role will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.This position within our Store and Sales Function and reports to our Store manager, and has the following direct reports: Department Supervisor, Sales Advisor.Core Responsibilities includes but is not limited to: Sales and ProfitThe Department Manager is responsible for supporting the Sales and Profit goals in the store by setting a plan to deliver the Best Customer Experience in the department.Regularly analyze and follow up on Sales & Profit KPIs for the department with the Visual Merchandisers. Secure that actions are taken to maximize selling. Support the Visual Merchandisers with these actions by securing the hours and staff needed for a successful executionTogether with the store management team, set the hours plan for the department in line with the sales budgetTogether with the store management team, ensure proper scheduling for the department to maximize conversion and enable commercial activities (department moves, Sales, Deals, etc.) keeping within the frame of the hours planPlan and prioritize actions together with your team that have a clear impact on sellingEnsure the department’s execution continuously meets H&M standards and follow up using the Store Experience Tool (S.E.T.)Together with the visual team you ensure the implementation of the Commercial Handbook for the departmentEnsure Store Operations and Best Practices are followed in the department and throughout the store. This includes, but not limited to: truck planning, intraday, garment care, etc.Ensure H&M Customer Service standards are delivered at all times through active coaching of Sales Advisors and leading by exampleEnsure the maintenance of the department is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly with the store management teamActively prevent loss and ensure the department follows appropriate safety and security guidelinesGive input to the Store Manager and District Teams on allocation and replenishment to secure a good garment level in the department according to sellingInform the Store Manager of any potential risks, threats, and opportunities related to the competitor landscapePeople and TeamsThe Department Manager will ensure the Best Teams and support their development, as well as work with succession planning, talent development, and structured performance management for the team based on results, values, and leadership. The role will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.Manage the recruitment, training, development and succession planning for the department team in line with H&M ROTD best practicesEvaluate and manage the performance of the Department team members; give regular feedback, execute dialogues, development plans, and follows ups and take actions to improve performance and develop the teamActively work with a talent pipeline within the Department/store to support the business needsEnsure clear communication to Store team on business performance, company culture, and training focuses through daily Behind the Seams Meetings and participating in weekly Leadership MeetingsEnsure that health & safety, legal, and security issues are being handled to H&M standards and local laws, securing the employee and customer safety at all timesCarry out supervisory responsibilities in accordance with H&M policies and applicable laws including time off requests, pay, location or title changes, conducting terminations & corrective actions, and making employment decisionsAbility to maintain overall store responsibility in absence of Store ManagerStrengthen our Company Culture by promoting feedback in our daily work and coach your team to do the same Additional Accountabilities:Assist Store Manager with sales and profit responsibility for the storeAccurate recording of sales figures and hoursQualificationsHigh School graduate or equivalent; Associates or Bachelors Degree is preferredMinimum of 2 years of retail management or comparable experienceAbility to lift in excess of 20 poundsAbility to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distanceAbility to climb a ladder and use a step stoolAbility to coach and counsel staff on performance management and progressive discipline techniquesOpen availability including evenings and weekendsBasic computer skills such as browser navigation, software interaction, and data entry are neededMinimal travel required (i.e. Workshops)

H&M Hennes & Mauritz AB • Auburn Hills, U.S.

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Associate Optometrist

What you'll do...Provides evidence-based vision care to ensure patient's health and well-being by recommending and prescribing medications and other treatment options (for example, red eye, LASIK surgery, cataract surgery) using evidence-based care guidelines; delivering routine vision care; educating patients and store associates on eye health, including contact lens care, disease state management, and safety factors; recommending appropriate patient follow-up; consulting with other health professionals to prepare and coordinate patient care plans in accordance with optometry scope of practice per state board; providing patients with appropriate referrals, as needed, to ophthalmologists and other healthcare professionals; and following up with patient and other health professionals regarding any outstanding diagnostics, tests, or other patient information as needed.Evaluates patients' health condition across and within the full vision center scope of service (for example, visual acuity, visual function and eye health, keratometry, refraction) to ensure proper diagnosis and treatment by reviewing complete patient medical history information and performing comprehensive eye examinations; examining eyes utilizing observation, instruments, and pharmaceutical agents to determine visual acuity and perception, focus, and coordination, as well as identify signs of vision defects (for example, injury, disease, abnormality); prescribing, fitting, and adjusting eyeglasses, contact lenses, and other vision aids; suggesting, ordering, interpreting, and assessing diagnostic tests (for example, glaucoma testing, macular degeneration, Optical Coherence Tomography (OCT)); providing additional vision treatment (for example, foreign body removal) as necessary.Represents the company in vision care and patient engagement by delivering exceptional customer service through all patient interactions; maintaining and updating patient information in vision center systems (for example, BOSS) in a timely, accurate, and confidential manner; assisting vision center staff (for example, opticians) on best practices and procedures; ensuring adherence to state, local, and federal healthcare regulations and Walmart vision center guidelines; performing administrative and retail tasks for the vision center as necessary (for example, financial transactions, patient registration, retail transactions); and working with internal stakeholders (for example, pharmacist, clinics, store management) and external stakeholders (for example, external health care professionals) to ensure overall coordinated and integrated patient care experience and high quality customer service. Provides overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning. Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent. Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy. Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Minimum Qualifications: Doctoral degree in Optometry (OD) from accredited optometry school. Licensed optometrist in good standing in state of practice.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart • Albany, U.S.

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Department Supervisor - Mall of Louisiana

Job DescriptionOverall Job Summary: A Department Supervisor is are responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in your department. The role will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. This position is within our Store and Sales Function and reports to our Department Manager or Store Manager (based on volume) and has the following direct reports: dotted line to Sales Advisor(s). Core Responsibilities includes but is not limited to: Sales and ProfitThe Department Supervisor is responsible for supporting the Sales and Profit goals in the store by executing the plan to deliver the Best Customer Experience in the store.·        Actively work with the Department Manager/Store Manager to support the business needs. Plan and prioritize actions together with your team that have a clear impact on selling·        Ensure the stores execution continuously meets H&M standards and follow up using the customer experience tool·        Ensure Store Operations best practices are followed by helicoptering the sales floor, maintaining cash point lines, garment care, and fitting room go backs throughout the day to deliver the Best Customer Experience·        Ensure H&M Customer Service standards are delivered at all times through active coaching of Sales Advisors and leading by example·        Ensure the maintenance of the sales floor is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly with the store management team·        Perform all store routines, including the opening and closing of the store, following all Company practices and procedures·        Ensure that the truck is processed and follow up to ensure the execution according to guidelines·        Actively prevent loss and ensure the store follows appropriate safety and security guidelines·        Identify opportunities to increase customer satisfaction and sales with the Department Manager and then execute changes accordinglyPeople and TeamsThe Department Supervisor will support the store team to enhance the customer and working experience in store through coaching. Together with the Store Management team, the Department Supervisor will ensure that all legal requirements and H&M policies are fulfilled.·        Ensure clear communication to Store team on business performance, company culture, training focuses through daily Behind the Seams Meetings and participating in leadership meetings·        May be assigned overall store responsibility in absence of Store Manager or Department Manager when opening or closing store·        Work with timekeeping and scheduling system as part of opening/closing routines·        May be asked to train other supervisors as well as complete projects on an as needed basis for their development·        Serve as second interviewer and note taker for staff interviews when needed·        Act as a management witness, on behalf of H&M, in employee discussions as needed·        Ensure that all employee issues are immediately brought to the attention of management team·        Assist the management team in the day-to-day supervision of staff by directing and overseeing workflow within the store·        Assist the management team with the training and developing of Sales Advisors on the operational side of the business by following up on clear goals and providing timely feedback·        Ensure health & safety, legal, and security issues are being handled to H&M standards and local laws, securing the employee and customer safety at all times·        Strengthen our Company Culture by promoting feedback in our daily work and coach your team to do the same What You’ll Need to Succeed: High school degree or equivalent; Associates Degree preferred1-2 years of retail customer service experiencePrior supervisory experience is a plusAbility to lift in excess of 20 poundsAbility to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distanceAbility to climb a ladder and use a step stoolOpen availability including evenings and weekendsBasic computer skills such as browser navigation, software interaction, and data entry are neededMinimal travel required (i.e. Workshops)

H&M Hennes & Mauritz AB • Baton Rouge, U.S.

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Executive Chef

Unit Description: Are you looking to grow your career in culinary? Come work at an environment based on care and respect, where you can make a difference. Sodexo is seeking an Executive Chef for Grady Healthcare in Atlanta, GA. Grady- frequently referred to as Grady Hospital or simply Grady, is the public hospital for the city of Atlanta. Grady is the fifth-largest public hospital in the United States and one of the busiest Level I Trauma Centers in the country. Candidate must live in Atlanta or surrounding area. The successful candidate will: Manage food service production for patient services and retail concepts Manage all aspects of the culinary function for patient dining and retail concepts including menu development, inventory, purchasing, waste control, and cost analysis. Manage the Sodexo Food Management System (FMS), and all Sodexo goal check standards. Be accountable for positively impacting patient and customer satisfaction with associated with food service. Provide ongoing training and coaching to the culinary team, including Sodexo required training. Be responsible for growing relationships with key client contacts as well as collaborating and with the client and Sodexo management team on achieving annual operational projects and goals. Ensure compliance with Sodexo Culinary standards including recipe compliance. Assist with food cost management and overall cost controls for the unit. Ensure compliance to food safety, sanitation, and overall workplace safety standards at all levels. Ensure compliance to Sodexo operating policies and procedures and works to maintain those standards. Be accountable for the execution of service quality and ensures customer and client satisfaction. Is this opportunity right for you? We are looking for candidates who have: Demonstrated experience managing a culinary team and exceptional human resource and supervisory/management skill-set. Comprehensive knowledge of current wellness and culinary trends. A strong production culinary background, ideally in the healthcare setting. Strong understanding of healthcare regulations. Background in menu planning, food production, and food presentation. Ability to effectively communicate to multiple audiences and develop strong relationships with customers at all levels. Ability to multitask and proven effectiveness in a high volume, fast paced healthcare environment. Strong understanding of forecasting, food cost management, purchasing, inventory and labor management concepts. Ability to successfully engage, lead and develop a team. Ability to creatively and effectively problem solve and manage projects. Excellent computer skills as well as exceptional organizational and customer services skills. Servsafe certified as well as working knowledge of HACCP and experience with Health and Safety audits. Learn more about Sodexo's Benefits Not the job for you? At Sodexo, we offer Food Service Management and Retail Management positions in a variety of business segments, including Corporate, Schools, Universities, Energy and Resources, Government and Agencies, Health Care, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs . Working for Sodexo: How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities. Position Summary: Provides culinary leadership within a large sized unit including menu planning, program execution and staff management & training. Works directly with internal and external clients managing the catering process from beginning through execution. Key Duties- Implements & coordinates the culinary function. - Directs & trains cooks & utility workers.- Ensures food preparation & production meets operational standards.- Manages catering & retail areas.- Customer & Client satisfaction.- Financial management to include food cost & labor management.- Manages food & physical safety programs. Qualifications & Requirements: Basic Education Requirement - Bachelor's Degreeor equivalent experience Basic Management Experience - 3 years Basic Functional Experience - 3 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Caterer Global LTD • Atlanta, U.S.

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H&M Retail Sales Advisor

Overall Job Function: Optimizes the store´s selling by providing the customers with a pleasant shopping experience, including customers with garment options and direct service. Job Responsibility including but not limited to: Customer ServiceProvide excellent direct and indirect customer service according to H&M standards and meet the 5 basic demands on the selling floor, in the fitting room and at the cash pointAnswer phones courteously and promptlyJob KnowledgeActively work with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M guidelines, to maximize selling opportunitiesRing on the register, report and handle all required transactions, issue receipts and pack merchandiseUnload delivery truck, receive, open and unpack merchandise and label merchandise with security tagsEfficiencyExecute reductions, price changes, transfers and cash register routinesUtilize established H&M policies and procedures to assist in loss prevention and safety for the store and partner with store management as neededTeam PlayerWork effectively with team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained per H&M’s store standardsAdhere to H&M values and internal standards policies and procedures contained in the H&M Employee HandbookFinancial Accountability: NoneQualificationsMinimum Candidate Qualifications:High School graduate or equivalent preferred6 months of experience in customer service, retail industry preferredAbility to lift in excess of 20 poundsAbility to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distanceAbility to climb a ladder and use a step stoolCompetencies:Excellent customer service skillsAbility to recognize and execute selling opportunitiesAbility and willingness to run a cash registerGood communication and organizational skillsAbility to multitask in a fast-paced environmentAbility to take initiative to complete tasks and solve problemsAbility to meet deadlinesAbility to manage time and prioritizeMust be able to work a flexible work schedule including nights and weekends

H&M Hennes & Mauritz AB • El Cajon, U.S.

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H&M Retail Visual Merchandiser

Job DescriptionRole responsibilities include, but are not limited to:SellingYou set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager you determine additional commercial opportunities in your store within the H&M brand guidelines. You execute floor moves based on those joint discussions. Fashion KnowledgeEnsure you are up to date with current fashion trendsShare, inspire and educate the store team on seasonal trend informationDirect Customer ServiceEnsure you meet customer expectations on direct service according to H&M standards. Support the store to achieve excellent customer service.Indirect Customer ServiceFollow up the H&M Visual Identity through implementation of the Commercial Handbook and secure well-styled GTL mannequins in windows and in store.Create a clear red thread from windows to A-area with wearable buying suggestions.Ensure high quality, commercial garment presentation with good garment care every day together with store teamProvide good concept flow by maintaining the concept layout, fixtures and navigation.Launch and maintain all sales campaigns and activities on time and according to H&M standards.Drive Sales TargetsIdentify opportunities to increase customer satisfaction and sales with the Department Manager and then you execute changes accordingly.Perform sales follow-up and initiate actions to reach sales targets.TeamYou support the store team to enhance the customer and working experience in store through coaching. Together with the Store management team you ensure that all legal requirements and H&M policies are fulfilled.Training and DevelopmentEvaluate & develop the visual and commercial skills of the store teamCoach & develop Sales Advisors while executing floor moves togetherOrganize, provide and carry out visual training for all colleagues to support garment presentation in line with the Commercial Handbook. Seek VM potential for succession.Communication and Legal RequirementsEnsure that all communication in the windows and on the sales floor complies with local legislation.RoutinesOrganize and plan your workload according to business needs and commercial planner. Ensure safety, security and administration procedures are always followed.Commercial RoutinesTogether with the Department Manager, you follow up on Store KPIs & initiate actions to reach store goals and budgets.Adapt the store planning according to store needs and budget from the Commercial plan.Complete and take action on the Best Brand portion of the Store Experience Tool (S.E.T.) to maximize commercial opportunities.Visual Store Operations RoutinesComplete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable buying suggestionsComplete all sales floor and window morning routines daily before store is openHandle Visual Merchandiser material and visual scheme orders.Control quantity and condition of all incoming visual material.Maintain and care for all display and interior material with sustainability in mind.Keep visual room organized and safe. Share information with team on Commercial handbook seasonal changes & continue to evaluate throughout the season.Provide updates of all VM information material in the store.Ensure that the store always has enough Sale and Activity material.Paint the windows as necessary.Security·       Promote employee and customer safety·       Resolve health & safety, legal and security issues·       Prevent lossQualificationsMinimum Qualifications:Associates degree in a Fashion industry specialty preferred2 years of retail visual merchandising experienceAbility to lift in excess of 20 poundsAbility to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance Ability to climb a ladder and use a step stool

H&M Hennes & Mauritz AB • San Jose, U.S.

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Department Manager - Riccarton

Job DescriptionAs a Department Manager at H&M, you will spend 80% of your time where it all happens – on the shop floor. Not only because that's more fun, but also to support and lead your colleagues to achieve superb results and inspire customers to keep coming back. You know the importance of listening to your team's ideas and helping them to develop their skills. When you're not on the floor, you’re developing sales strategies and putting plans in place to support your team and the store success.You enjoy a fast pace and a role where you make quick decisions and put them into practice. You're a problem solver with a positive attitude. You're also well organized and know how to motivate and inspire people around you. In addition to all these great skills, you also have great entrepreneurial spirit, anticipating the needs of our customers and supporting the team to drive outstanding resultsEnsuring that your department team are providing excellent customer service and maximizing sales opportunities in all areas of the store through effective coachingWorking together with the store Visual team to ensure that our products are displayed according to company guidelines, promotional activity and seasonal trends.Recruiting, training and developing your Sales Advisor team together with the Store Manager.Planning your staff scheduling and organizing your department to meet the needs of the business and maximize profitabilityEnsuring our store routines, policies and guidelines are met to assist in loss prevention and safety in the storeSetting an example for your team by acting as a role model using our values. Qualifications Your skills: Just like everyone at H&M, we believe you are a sales driven, social, open and ambitious team player full of drive and optimism. Your personal qualities should also include:Excellent interpersonal skills and a passion for providing excellent customer serviceLeadership skills - the ability to delegate work, follow up results and provide constructive, straightforward feedback to coach and develop your teamBeing organized and able to prioritize multiple tasks based on the needs of our fast-paced businessThe ability to analyze figures and formulate plans to maximize salesThe drive and ambition to reach business goals in an effective mannerA positive attitude and a willingness to learn and improveMust have strong leadership experience, to lead this large format teamAt least 1 year experience in a retail management role is preferable

H&M Hennes & Mauritz AB • Christchurch, New Zealand

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Department Manager

Job DescriptionRole responsibilities include, but are not limited to:SALES & PROFIT You are responsible for supporting the Sales and Profit goals in your store by setting a plan to deliver the Best Customer Experience in your department.• You regularly analyze and follow up on Sales & Profit KPIs for your department with the Visual Merchandisers. You secure that actions are taken to maximize selling. You support the Visual Merchandisers with these actions by securing the hours and staff needed for a successful execution.• Together with your store management team, you set the hours plan for your department in line with the sales budget.• Together with your store management team, you ensure proper scheduling for your department to maximize conversion and enable commercial activities (department moves, Sale, Deals, etc.) keeping within the frame of the hours plan.• You plan and prioritize actions together with your team that have a clear impact on selling.• You ensure your department’s execution continuously meets H&M standards and follow up using the Store Experience Tool (S.E.T.)• Together with your visual team you ensure the implementation of the Commercial Handbook for your department• You ensure Store Operations and Best Practices are followed in your department and throughout the store. This includes, but is not limited to: truck planning, intraday, garment care, etc.• Ensure H&M Customer Service standards are delivered at all times through active coaching of Sales Advisors and leading by example.• Ensure the maintenance of your department is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly with your store management team.• Actively prevent loss and ensure your department follows appropriate safety and security guidelines• Give input to your Store Manager and District Team on allocation and replenishment to secure a good garment level in your department according to selling• You inform your Store Manager of any potential risks, threats and opportunities related to the competitor landscape.PEOPLE & TEAMSYou ensure you have the Best Teams and support their development. You work with succession planning, talent development and structured performance management for your team based on results, values and leadership.You work in accordance with legal requirements and H&M standards, policies and procedures to meet the expectations of customers and colleagues.• Manage the recruitment, training, development and succession planning for your department team in line with H&M ROTD best practices• Evaluate and manage the performance of your Department team members; give regular feedback, execute dialogues, development plans and follow-ups and take actions to improve performance and develop your team• Actively work with a talent pipeline within your Department/store to support the business needs• You ensure clear communication to Store team on business performance, company culture and training focuses through daily Behind The Seams Meetings and participating in weekly Leadership Meetings• Ensure health & safety, legal and security issues are being handled to H&M standards and local laws securing the employee and customer safety at all times• Carry out supervisory responsibilities in accordance with H&M policies & applicable laws including approving time off requests, pay, location or title changes, conducting terminations & corrective actions & making employment decisions• Ability to maintain overall store responsibility of store in absence of Store Manager• You strengthen our Company Culture by promoting feedback in our daily work and coach your team to do the same.QualificationsHigh School graduate or equivalent; Associates or Bachelor’s Degree is preferred• Minimum of 2 years’ of retail management or comparable experience• Ability to lift in excess of 20 pounds• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc. ) for a short distance• Ability to climb a ladder and use a step stool REQUIREMENTS:• Ability to coach and counsel staff on performance management and progressive discipline techniques• Open availability including evenings and weekends• Basic computer skills such as browser navigation, software interaction and data entry are needed• Minimal travel required (i.e. Workshops)FINANCIAL ACCOUNTABILITY:• Assist Store Manager with sales and profit responsibility for your store• Accurate recording of sales figures and hours

H&M Hennes & Mauritz AB • New York, U.S.

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Visual Keyholder - Northpark

Job DescriptionOverall Job Summary: Working at the heart of fast-pasted fashion business, a Visual Merchandiser will create an environment that inspires customers to explore their personal style. This role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M brand and values. You actively drive sales in the store and are responsible to implement the Visual Identity to make H&M the No. 1 fashion destination. The Visual Merchandiser will meet the expectations of customers & colleagues at all times, as well as following all H&M procedures & standards. This position is within our Store and Sales Function and reports to our Store Manager. Core Responsibilities includes but is not limited to: SELLINGThe Visual Merchandiser will set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager, the Visual Merchandiser will determine additional commercial opportunities in the store within the H&M brand guidelines. The role will execute floor moves based on those joint decisions.Fashion Knowledge·        Ensure you are up to date with current fashion trends·        Share, inspire and educate the store team on seasonal trend informationDirect Customer Service·        Ensure you meet customer expectations on direct service according to H&M standards.·        Support the store to achieve excellent customer service.Indirect Customer Service·        Follow up the H&M Visual Identity through implementation of the Commercial Handbook and secure well-styled GTL (Get the Look) mannequins in windows and in store.·        Create a clear red thread from windows to A-area with wearable buying suggestions.·        Ensure high quality, commercial garment presentation with good garment care every day together with store team·        Provide good concept flow by maintaining the concept layout, fixtures and navigation.·        Launch and maintain all sales campaigns and activities on time and according to H&M standards.Drive Sales Targets·        Identify opportunities to increase customer satisfaction and sales with the Department Manager and then you execute changes accordingly.·        Perform sales follow-up and initiate actions to reach sales targets.TEAMThe Visual Merchandiser will support the Store team to enhance customer and working experience in store through coaching. Together with the Store Management team, the Visual Merchandiser will ensure that all legal requirements and H&M policies are fulfilled.Training and Development·        Evaluate & develop the visual and commercial skills of the store team·        Coach & develop Sales Advisors while executing floor moves together·        Organize, provide and carry out visual training for all colleagues to support garment presentation in line with the Commercial Handbook.·        Seek Visual Merchandiser potential for succession.Communication and Legal Requirements·        Ensure that all communication in the windows and on the sales floor complies with local legislation.ROUTINESThe Visual Merchandiser will organize and plan the workload according to business needs and commercial planner. The role will ensure safety, security, and administration procedures are always followed.Commercial Routines·        Together with the Department Manager, you follow up on Store KPIs & initiate actions to reach store goals and budgets.·        Adapt the store planning according to store needs and budget from the Commercial plan.·        Complete and take action on the Best Brand portion of the Store Experience Tool (S.E.T.) to maximize commercial opportunities.Visual Store Operations Routines·        Complete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable buying suggestions·        Complete all sales floor and window morning routines daily before store is open·        Handle Visual Merchandiser material and visual scheme orders.·        Control quantity and condition of all incoming visual material.·        Maintain and care for all display and interior material with sustainability in mind.·        Keep visual room organized and safe.·        Share information with team on Commercial handbook seasonal changes & continue to evaluate throughout the season.·        Provide updates of all VM information material in the store.·        Ensure that the store always has enough Sale and Activity material.·        Paint the windows as necessary.Security·        Promote employee and customer safety·        Resolve health & safety, legal and security issues·        Prevent loss Additional Accountabilities:·        No financial accountability What You’ll Need to Succeed:·        Associate’s degree in a Fashion industry specialty preferred·        2 years of retail visual merchandising experience·        Ability to lift in excess of 20 pounds·        Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance·        Ability to climb a ladder and use a step stool·        Must be able to work with hand and power operated tools and lift in order to execute display set ups·        Ability to work flexible hours and extended hours at times·        May be required to travel to support other stores

H&M Hennes & Mauritz AB • Ridgeland, U.S.

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Services Manager (Beauty/Cosmetology) - ULTABeauty

OVERVIEWExperience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry’s most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belonging—even as they’re plotting a bold, strategic course of exciting innovations destined to revolutionize the industry. Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability. We are the future of beauty services. Be part of the transformation.THE IMPACT YOU CAN HAVE: As a Services Manager at Ulta Beauty, you are responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers sales growth in retail and services. You will oversee a team of stylists, estheticians and boutique leads and are accountable for all aspects of the services business, including services, boutiques, makeup, skincare, fragrance, pro hair and PCA merchandise sales, events, guest satisfaction, and operational excellence. You will drive your business through a focus on performance (services, boutiques, makeup, skincare, fragrance, pro hair and PCA merchandise sales and in-store events), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service and to lead a team of retail and service professionals. You’ll accomplish all of this by:Promoting a culture of accountability to meet or exceed the store’s goals related to retail and service sales, guest loyalty (including credit), payroll, retail shrink and omni-channel initiatives.Meeting/exceeding goals related to services, boutiques, makeup, skincare, fragrance pro hair and personal care appliance merchandise sales and service sales (e.g., service revenue, average ticket, guest count, guest retention, rebooking, pro hair retail revenue, retention/turnover and contribution goals)Planning and executing in-store events that deliver an unrivaled guest experience, driving brand partner collaboration and delivering on sales and payroll goals.Attracting and building a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty.Establishing performance metrics for the team and/or personal goals, to include attendance at all required training/education programs, coaching, individual development plans and annual performance appraisalsManaging service and boutique supply inventory and ordering process, ensuring allocated budget is adhered to and necessary products for services are on handCommunicating and providing feedback to field leadership, including the Business Market Trainer and Services District Leader, on business trends and opportunities, events, operational challenges, merchandise needs and competitive landscape THE ESSENTIALS FOR SUCCESS: Qualified candidates will have 3 to 5+ years of relevant, fast-paced retail management work experience or other relevant work experience and possess: A Cosmetology license where required by the state2 years of management experience, including cosmetology management license where required by state lawFinancial management experience: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenseProficient with basic technology (e.g., POS system, Microsoft Office programs, and Apple devices)Advanced competency in services, including sales, guest experience and product attachmentDemonstrated knowledge of board of cosmetology regulations and hiring requirementsLeadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencingRetail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture and executing merchandise directivesStrong collaboration and interpersonal skillsStrong organizational skills to manage multiple tasks with moving partsAbility to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptableAbility to manage multiple projects at once while maintaining superior resultsA Bachelor’s degree is preferred, but not required

ULTA Beauty Inc. • Los Angeles, U.S.

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